My website was finished I needed a better theme than I had. I added your promote theme and it deleted my pages, posts, woocommerce products, and everything so I am highly upset. I do not want this theme I tried to cancel already no confirmation and i want a refund. Now I have to re-due everything this is more trouble than it was worth.
I'm sorry for the issue you have. Just before the importation, there was a Popup on which on clicked ok that confirmed you that the content will be replaced by the theme demo content.
If you want to rollback, please ask your web hosting provider to rollback to a previous backup. They should have backups.
What I always recommend when using a new WordPress theme is to develop the "new" website on a staging server with a fresh copy of WordPress. So start with a clean copy of WordPress, install the theme and its demo. By doing this, your existing website will continue to run, and you will have all the time you want to develop/design the new website on your staging server.
You could also export/import the old blog posts of your old website onto your new website by going to WP-Admin > Tools > Import/Export.
When you are ready to launch your new website, you will just have to point your domain name to the staging server so it becomes your new "live" server.
My website was finished I needed a better theme than I had. I added your promote theme and it deleted my pages, posts, woocommerce products, and everything so I am highly upset. I do not want this theme I tried to cancel already no confirmation and i want a refund. Now I have to re-due everything this is more trouble than it was worth.
Hi,
I'm sorry for the issue you have. Just before the importation, there was a Popup on which on clicked ok that confirmed you that the content will be replaced by the theme demo content.
If you want to rollback, please ask your web hosting provider to rollback to a previous backup. They should have backups.
What I always recommend when using a new WordPress theme is to develop the "new" website on a staging server with a fresh copy of WordPress. So start with a clean copy of WordPress, install the theme and its demo. By doing this, your existing website will continue to run, and you will have all the time you want to develop/design the new website on your staging server.
You could also export/import the old blog posts of your old website onto your new website by going to WP-Admin > Tools > Import/Export.
When you are ready to launch your new website, you will just have to point your domain name to the staging server so it becomes your new "live" server.
Thanks,
Max from the Sonaar.io Crew