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  Public Ticket #3023722
Elementor widgets not working
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Comments

  • CURTIS ALLEN started the conversation

    so, I’m trying to build a new site and can not drag & drop the Elementor widgets. I’ve checked on YouTube & google for fixes and tried what they recommended (Try different browser, downgrade Wordpress, restart system) nothing is working. An old site of mine now can’t even be logged into saying “There has been a critical error on this website” I’m just wondering if this whole templates broken / no good now or am i just having a run of bad luck?

    thanks

  •  1,114
    Max replied

    Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1

    So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.

    You must update your theme manually for this time.

    Please read this article about how to update your theme.

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    Ok, So checked out the article and followed the steps. Turn's out i'm already running version 4.23.
    I did however need to update elementor & done so, still no luck. Went back to dashboard & seen there was another update available now (Unyson extensions) so i update & try again & still nothing.

  • CURTIS ALLEN replied

    And now after sending the last message, i try again & it worked???? 😂 i was finally been able to drag and drop an image. But that was it.... I cant do it again? tried restarting my mac, browser ect. Then tried to add a spacer above image i was able to import & back to the same problem i was having :/

  •  1,114
    Max replied

    Make sure Elementor Sonaar Addon is updated by going to wp-admin > appearance > install plugins 


    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    If its updated and it still does not work, please deactivate all our plugins except our plugins and see if it works

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    Ok awesome , thanks for your help. One more thing, how do i change the head line title at the top of a page?

  •  1,114
    Max replied

    Hi,

    what headline exactly? please send me a screenshot and URL where I can see it.

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    https://promisques.com/beats/music-slider/

    "Music - slider" at the top of the page

    Also on my home page i have removed the instagram box and replaced it with a different template, but once i save and go back to the page, the instagram thing is back???? I go back into edit with elementor and its changed back to what i put there?? but no matter how many times i save the change, it just doesn't show?

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    I managed to fix the home page problem, i just need to know how to change the title head at the top of every page.
    p.s Happy Easter to you & yours 

  •  1,114
    Max replied

    It's your page title. Edit your page and change the page title. 

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    It does not give me the option to make any changes to the store? i cant change the heading from "MUSIC STORE -WOO COMMERCE" and have no idea how to make changes to the store page. Do you have a video on this?

  •  1,114
    Max replied

    Hi,

    Im confused...just replace the title here by editing your page post? See screenshot https://d.pr/i/0THm07


    Thanks,


    Max from the Sonaar.io Crew