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  Public Ticket #3024668
Navigation is broken
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Comments

  • Deborah Jordan-Buriel started the conversation

    I reached out to Elementor to get help with the navigation on my site since nothing in the nav bar is working, now. The WooCommerce cart button is not working and neither is the drop-down navigation button on all platforms and all browsers.

    Elementor went in to my site and did a quick test by turning off your theme and activating the Hello theme and then the nav worked. Their response: "The theme you are using (Sonaar) is the problem and blocks some JS files to execute. I've temporarily changed the theme to Hello and everything is working fine."

    See the little video outlining their steps: https://www.loom.com/share/e60fb5e333a847b59bf70515b3c16c6a

    So please help me fix this. 

    Attached is the system info doc.

    Also, any info on how to speed up this site would be great.

    Thank you.

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Deborah Jordan-Buriel replied privately
  •  1,114
    Max replied

    Hi,

    please deactivate rocketloader from Cloudflare.

    tell me if it works.


    Thanks,


    Max from the Sonaar.io Crew

  • Deborah Jordan-Buriel replied

    Yes, that was the culprit. So sorry to waste your time. I am so desperate to speed up this site! The site seemed to work after I turned that on but recent updates broke stuff and I thought it was those updates. 


    Thank you.