Okay
  Public Ticket #3045547
PHP Error
Closed

Comments

  • Gavin started the conversation
    May 17, 2022 at 10:29am

    Hi there 

    In addition to my other query we keep getting this error:

    Warning: Undefined array key "sonaar-music-pro/sonaar-music-pro.php" in /home/stonebed/public/wp-content/plugins/sonaar-music-pro/admin/class-sonaar-music-pro-admin.php on line 369

    Please help

    thanks

  •  1,103
    Max replied
    May 17, 2022 at 11:13am

    Could you please send us full screenshot of the error please

    Thanks,

    Max from the Sonaar.io Crew

  •  1,103
    Max replied
    May 17, 2022 at 11:52am

    Please send me fullscreen screenshot so I can understand the whole context 

    Thanks,

    Max from the Sonaar.io Crew

  •  1,103
    Max replied
    May 17, 2022 at 1:05pm

    Is the error gone ?

    I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.

    Thanks,

    Max from the Sonaar.io Crew

  • Gavin replied
    May 17, 2022 at 1:30pm

    To be honest I can't either - it appears and then it disappears - it is very random at the moment. I will keep my eye on it and let you know if i experience any major functionality issues. 

    Will revert back if I can reproduce the error in a specific way.

    thanks for the help

  •  1,103
    Max replied
    May 17, 2022 at 2:05pm

    Probably because you had to save your setting once after the plugin installation. should not happen anymore.


    Thanks,

    Max from the Sonaar.io Crew

  • Gavin replied
    May 17, 2022 at 4:07pm

    Hi Max

    Ok, so it seems the issue is only when i go to the plugin page or do an update. There seems to be an update for the Pro version that looks like it is 'stuck' - the Version is says I have and the version it wants to update to is the same. When I update i get this: http://u.pc.cd/q3u7

    Hope you can help

    thanks

  •  1,103
    Max replied
    May 17, 2022 at 5:17pm

    Ok should work now. I have manually updated the plugin and the update have been fixed.

    Thanks,

    Max from the Sonaar.io Crew

  •  1,103
    Max replied
    May 17, 2022 at 5:18pm

    Wait. it seems that your server does not want to connect to our server to validate the update version. Im still trying to figure it out

    Thanks,

    Max from the Sonaar.io Crew

  •  1,103
    Max replied
    May 17, 2022 at 5:22pm

    It seems fixed now but I think the issue is caused by one of your third party plugin, especially WP Activity Log plugin.


    Thanks,

    Max from the Sonaar.io Crew

  • Gavin replied
    May 17, 2022 at 5:24pm

    Thanks Max - I'm going to replace that plugin with another option then 

    thanks - weird though, because it is supposed to be a logger only 


  • Gavin replied
    May 17, 2022 at 7:02pm

    Hi Max

    I really don't know what it is, but everytime I update a plugin (not your plugin) I get this view: http://u.pc.cd/fdg7

    Not sure what it can be

  •  1,103
    Max replied
    May 17, 2022 at 7:13pm

    Will be hard to troubleshoot but It looks like a conflict with another third party plugin which prevent our plugins to check-in with the WP auto-updater.

    Could you try something for me? Please deactivate all your plugins except our 2 plugins then see if the issue persists by updating 1 plugin at a time.

    If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,

    Max from the Sonaar.io Crew

  • Gavin replied
    June 11, 2022 at 7:37pm

    Hi Max

    Sorry to bother you again - I still seem to have the same issue. I've tried disabling all plugins, but, the issue only appears when updating or installing a plugin. See screenshots

    It is also always the same error on the same code line

    can you assist?

    thank you

    Attached files:  Screenshot 2022-06-11 at 21.21.20.png
      Screenshot 2022-06-11 at 21.22.01.png
      Screenshot 2022-06-11 at 21.20.47.png
      Screenshot 2022-06-11 at 21.18.37.png

  •   Gavin replied privately
  •  646
    Alexandre replied
    June 13, 2022 at 3:37pm

    Hi Gavin, 

    I dont knot what is causing this issue. Why only your site has the error but I have modified our code to prevent it.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Gavin replied
    June 13, 2022 at 6:15pm

    Hey Alexandre

    Thanks for letting me know - i do not know either, but there must be a reason. Thank you for fixing the code - my only question is, what happens with the next update? Will your fix be replaced again?

    thank you 

  •  646
    Alexandre replied
    June 13, 2022 at 7:19pm

    The fix is already part of the code of the next update, so no worry

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Gavin replied
    June 26, 2022 at 6:06pm

    Thank you so much !!

  •  646
    Alexandre replied
    June 27, 2022 at 5:04pm

    You are welcome

    Thanks,

    Alexandre from the Sonaar.io Crew