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  Public Ticket #3047724
License key won't save
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  • Kevin Espinosa started the conversation
    May 20, 2022 at 3:40am

    I installed the Sonaar theme and went through the setup process. When I got to the part to activate my license, I copy/pasted my license key and hit Activate My License, the page refreshes and I get a settings saved successfully message, but the license key field is blank and it is saying its still not activated. Tried on multiple browsers (Chrome, Firefox, Safari) all with the same results. Am I doing something wrong?

  •  1,103
    Max replied
    May 20, 2022 at 4:30am

    Hi

    Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1

    So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.

    Please read this article about how to update your theme.


    Thanks,

    Max from the Sonaar.io Crew

  • Kevin Espinosa replied
    May 20, 2022 at 6:09am

    Ah, that worked thank you!

    I imported the demo content for the Apex template as I loved the live demo. However, on the live demo the background was white but on my site it is black so the header and menu do not show when I go to a page. I've been looking at where to fix this for the longest time but can't seem to figure out where?

    https://mandhconcepts.com/official/

    Attached files:  Screen Shot 2022-05-19 at 11.09.10 PM.png
      Screen Shot 2022-05-19 at 11.09.22 PM.png

  •  1,103
    Max replied
    May 20, 2022 at 1:36pm

    Hi, 

    Please go to wp-admin > Elementor > Tools > and click Regenerate CSS. Then, you can clear the cache (WP cache and browser cache) and refresh the page.

    Thanks,

    Max from the Sonaar.io Crew