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  Public Ticket #3049829
problems after update
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  • Roman started the conversation

    https://acousticrecords.ru/test

    Hello, I have 3 problems after updating to version 3.5

    1. I added ttml files to the tracks, but the same text is displayed when playing. Lyrics of another song are displayed even where they are not added. What could be the problem?

    2. The sticky player could previously be disabled, but this option is no longer available. How can I remove it? Now it also works strangely and is displayed only on the main page

    3. You had a problem before the update where the button text is removed. I never figured out this problem, the button still does not appear in the playlist. How to solve this problem? (I can create a separate test page where it doesn't work)

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Roman replied privately
  •  1,114
    Max replied

    Hi,

    1. For the TTML, where can I see/replicate your issue exactly?

    2. For the sticky player that could be disabled, im not sure to understand what you were referring exactly. How did you disabled it previously/before the update? If it show yon your homepage, perhaps its because Continuous Player is enabled and it start from an old song you previously played: https://d.pr/i/Di6LnJ 

    Perhaps try to clear your Browser and Site Cookies.

    3. What button text are you referring to exactly? please elaborate

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    1. I sent you a link
    https://acousticrecords.ru/test

    2. I don't want to use sticky player. How to remove it?

  •  1,114
    Max replied

    For the lyrics, this will be fixed in our next plugin update that we will release this week.

    For the sticky player, if you are referring to the sticky player that plays on your homepage, edit your homepage and deselect the playlist that is selected here: https://d.pr/i/lPwzAB

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Thank you. It worked. We are waiting for the update

  • Roman replied

    Hello! The plugin has received an update, but my problem is not resolved as you promised. Why?

    Now the text is not shown at all even if the ttml file is loaded

  •  1,114
    Max replied

    Hi,

    We have fixed it, but we have now noticed that when no playlist is shown in the shortcode (eg: show_playlist="false"), the lyrics don't appear. I will talk to one of our developer Monday and will fix the issue as soon as possible.

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Hey, when will the update be?

  •  667
    Alexandre replied

    I roman, 
    It is fixed

    Thanks,


    Alexandre from the Sonaar.io Crew