Okay
  Public Ticket #3052840
Music player
Closed

Comments

  • Dee started the conversation

    Music player doesn't work on any of the pages. I went through my security  plugin turned on each setting 1 at a time testing the page to make sure the player still worked. Everything checked out. I pushed out the update to the live server and nothing works. 

    The test server is live on the web but no one can access it but me. There is nothing different between the two environments. I don't understand.  I have wasted hours upon hours trying to get this player to function. Please advise.

  •  1,114
    Max replied

    Hi,

    check the console, you have a lot of forbidden access error: https://d.pr/i/NtqA6J

    Please contact your hosting provider about this..probably an htaccess issue with your server.


    Thanks,


    Max from the Sonaar.io Crew

  • Dee replied

    This is way above my head, can I have a refund? 

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew