I'm the CEO of the company and also head of support. I understand you don't want to share or provide administrator access but it's the easiest way to fix your issue because it allow us to see exactly your setup/setting of the player and adjust the player to make it works. You can create a temporary access and delete it after I'm done.
Also please note that I have over 15 years of experience in WordPress and I'm a senior developer. I'm also very well known in the WordPress community and I help/support around 30 different clients every day.
Can I talk to someone besides Max?
I'm not giving over admin privileges. I need a short code for just a play button only for a custom field. Nothing in the documentation works.
Hi,
I'm the CEO of the company and also head of support. I understand you don't want to share or provide administrator access but it's the easiest way to fix your issue because it allow us to see exactly your setup/setting of the player and adjust the player to make it works. You can create a temporary access and delete it after I'm done.
Also please note that I have over 15 years of experience in WordPress and I'm a senior developer. I'm also very well known in the WordPress community and I help/support around 30 different clients every day.
If you don't want to give us access to your wp-admin so we can fix/find the culprit, please refer to our shortcode documentation here https://sonaar.io/docs/add-audio-player-with-shortcode/
Thanks,
Max from the Sonaar.io Crew