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  Public Ticket #3057708
ELEMENTOR
Closed

Comments

  • Erick Quezada started the conversation
    June 4, 2022 at 12:24pm

    Elementor widget bar is not working, unless I deactivate the plug in Elementor Sonaar Addons and then the site broke...


    Please your help!!

    Attached files:  Captura de Pantalla 2022-06-03 a la(s) 17.31.58.png

  •  1,103
    Max replied
    June 4, 2022 at 1:04pm

    Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1

    So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.

    Please read this article about how to update your theme.

    Thanks,

    Max from the Sonaar.io Crew

  • Erick Quezada replied
    June 4, 2022 at 10:18pm

    Im already upgrade the theme nd the problem remains. 

  •  1,103
    Max replied
    June 4, 2022 at 10:41pm

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,

    Max from the Sonaar.io Crew

  •   Erick Quezada replied privately
  •  646
    Alexandre replied
    June 6, 2022 at 3:05pm

    You didnt provide the site url but you probalby talking about akasharecordsmx.com.
    Th sonaar theme on akasharecordsmx.com is not up tp date. Please update Sonaar to 4.23.
    When it is done, go to wp-admin>appearance>install plugins
    And update all plugins update required.

    Thanks,

    Alexandre from the Sonaar.io Crew