Okay
  Public Ticket #3090161
Disabled Theme, but I have lifetime membership
Closed

Comments

  • Freddy Cardoza started the conversation

    Hi,


    I bought this LIFETIME membership, but the system is keeping me from editing a page.  I need to change a URL on a button.

    Here's my lifetime #.  I paid over $322 for it.

    f6c667f47e758d13742fa21901763363


    The system isn't allowing me to paste it into the box.  And it's trying to force me to pay more money. 


    Please help.

  •  721
    Max replied

    Hello Freddy, 

    Do you have any error message or can you elaborate on how I can reproduce the issue? Also if you could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Freddy Cardoza replied privately
  • Freddy Cardoza replied

    OK, I've got to head to bed (2am here), but I stayed around to see if I could be of some help.  My site seems to be down partially right now, which may mean that you're working on it.  I hope it can be up and running properly again soon.

    Thank you,


    Freddy

  •  721
    Max replied

    Hello Freddy,

    All your issues were related to the new version of Elementor (that has probably been automatically updated on your site) and caused a compatibility issue with our theme (that we patched the same day Elementor released its updated). You just had to update your Sonaar Theme and its plugins. Everything is working now I have updated your theme to the latest version.


    Thanks,


    Max from the Sonaar.io Crew

  • Freddy Cardoza replied

    Max, 

    Thank you for this information.  I thought that I had done this, but apparently I hadn't.  

    Thank you for your great help.  I'm most appreciative.  Outstanding.

    All the best,


    Freddy

  • Freddy Cardoza replied

    P.S.  Please close ticket.  Thank you.