Okay
  Public Ticket #3093101
The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loading
Closed

Comments

  • Matt started the conversation

    Hi there,

    The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loading. Please see attached image. When the plugin is disabled it doesn't cause an issue. I need it enabled to edit sections of my homepage as it has caused all sorts of formatting issues. Any suggestions?

    Thanks

    Attached files:  glitch.PNG

  •  721
    Max replied

    Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.23

    So if you update your theme to version 4.23 or higher AND then you update the Elementor Sonaar Addons plugin, the issue you have will be fixed.

    Please read this article about how to update your theme.

    Thanks,


    Max from the Sonaar.io Crew

  • Matt replied

    Thanks Max!

    I haven't had the issue once over the last couple of years of using the theme. Do I have to repurchase the theme all over again to update the theme to fix the issue?

  •  721
    Max replied

    Hi, 

    Yes you need an active license in order to update the theme. The issue you are having is because of the new update of Elementor plugin which cause a compatibility issue. We have fixed this in our latest update. 

    Thanks,


    Max from the Sonaar.io Crew