Okay
  Public Ticket #3119662
Downloading issues
Closed

Comments

  • IRAIDA started the conversation
    September 6, 2022 at 7:03pm

    I'm trying to download the product I just purchased from you guys and this is the message I keep getting.

    You must have an active subscription to MP3 Music Player Pro Version in order to download this file.
    English

    yes thank you

  •  1,114
    Max replied
    September 6, 2022 at 7:14pm

    Hi, 

    Please login to Sonaar.io

    Then go to My Account and go to the Downloads page from where you will be able to download the file. 


    Tell me if it works. 

    Thanks,

    Max from the Sonaar.io Crew

  • Jason Bradfield replied
    September 24, 2022 at 3:48am

    I'm getting the same message from both the downloads page and the purchase confirmation page.

  •  1,114
    Max replied
    September 24, 2022 at 3:55am

    Hi @jason,

    Payment was pending. It's now active. 

    Thanks,

    Max from the Sonaar.io Crew

  • Jason Bradfield replied
    September 24, 2022 at 4:38am

    Thank you, Max.