Okay
  Public Ticket #3122056
transition issue
Closed

Comments

  •   Guillaume started the conversation
  •  1,103
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    This kind of issue is often related to a plugin cache or server cache or a CDN enabled. 

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • Guillaume replied

    Hello Max,

    Thank you very much for your help. I deactivated all the plugins you mentioned but the problem still persisted.

    The problem must come from somewhere else. I don't know how to solve this problem. Maybe you can? Or maybe you could direct me to a service that could help me?

    I am hosted by Hostinger and I remember that I have installed CDN Cloudfare. As far as caching is concerned, I just have WPRocket taking care of it. That's all the relevant information I can give you.
    Thanks for reading,

    Guillaume (France)

  •  1,103
    Max replied

    Please deactivate wprocket and disable cloudflare and check if issue is still there. 

    I'm 100% sure that the issue is related with a setting. with cloudflare and/or wprocket. 

    Thanks,


    Max from the Sonaar.io Crew

  • Guillaume replied

    Hello Max,

    Sorry to disappoint you, I disabled CloudFare on Hostinger and disabled WP Rocket, the transition problem still persists. There is always this latency and change between two pages with different design. :/ 

    If you have a solution to help me, I'm interested. :$

    Good day to you.

  •  1,103
    Max replied

    Le probleme était relié a votre plugin de cache WP Rocket. J'ai déactivé cette fonction ici: https://d.pr/i/YktIeL et maintenant tout fonctionne.

    Thanks,


    Max from the Sonaar.io Crew

  • Guillaume replied

    Thanks a lot Max for your help, I notice improvements on some other bugs of the site, but the page transition problem is still there.

    Have you tried to go to any page of the site from the Menu tab?

    You will normally notice that the loading is abnormal. At least, that's what I'm noticing on my side. I always have this flash of one millisecond before each loading of the elements of my page, which is simply unpleasant to the eye. From a functionality point of view, nothing to say, everything works.

    Thank you for your time and interest in helping me.

    I am contacting microservices in parallel to solve the conflict. Maybe someone will have a solution, I will keep you informed.

    Have a nice day !

    Guillaume

  •  1,103
    Max replied

    Please clear your browser cache

    Thanks,


    Max from the Sonaar.io Crew

  • Guillaume replied

    Hello Max,

    Just a short message to let you know about my page transition problem. It has been solved by a microservice at 25€. It was apparently an AJAX problem on the plugin, which has been rectified.

    I am now looking for an optimization solution on my site because WP rocket, Nitro make this page bug reappear as soon as we want to increase the speed by compression.

    Thanks again for your help. Have a nice day

    Guillaume (France)