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  Public Ticket #3131048
Poor documentation, please help with Woo
Closed

Comments

  • Carolyn McKinney started the conversation
    September 23, 2022 at 6:08am

    The Woocommerce documentation on this plugin is so poor. Despite following the sparse instructions, there are no Sonaar options on my Woocommerce product pages. How the heck am I supposed to connect these? Please help. 

  •  1,103
    Max replied
    September 23, 2022 at 4:18pm

    Hello Carolyn, 

    Sorry for the delay. 

    Is Product post type activated in wp-admin > mp3 player > settings > general settings? 

    The post type product must be activated in order to show our custom fields in the product posts. 


    Tell me if it works. 

    Thanks,

    Max from the Sonaar.io Crew

  • Carolyn McKinney replied
    September 23, 2022 at 4:50pm

    Yes, the settings are correct. See attached screenshot. 

    Attached files:  Screen Shot 2022-09-23 at 12.47.37 PM.png

  •  1,103
    Max replied
    September 23, 2022 at 4:51pm

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,

    Max from the Sonaar.io Crew

  •   Carolyn McKinney replied privately
  •  1,103
    Max replied
    September 23, 2022 at 5:07pm

    It looks like a JavaScript conflict.

    Could you try something for me? In order to troubleshoot, please deactivate all your plugins except WooCommerce and MP3 Audio Players then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,

    Max from the Sonaar.io Crew

  • Carolyn McKinney replied
    September 28, 2022 at 5:01am

    I did as you requested, and the issue persists even with just MP3 + Woocommerce active. And yes, I even reverted to the default theme. Problem still persists. 

  •  1,103
    Max replied
    September 28, 2022 at 1:58pm

    Hello Carolyn,

    Now it works. I have just resaved the settings in WP-Admin > MP3 Player > Settings.


    Thanks,

    Max from the Sonaar.io Crew

  • Carolyn McKinney replied
    September 29, 2022 at 2:35pm

    I see it now – thank you!