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  Public Ticket #3132623
Error 524
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  • Alex Culla started the conversation

    Hello

    I am starting to edit my new website with Moonlight in local.


    When I install in demo content it gives error:
    "Request failed. Error code: 524"


    and in the media panel a box appears with the text:
    "Failed to initialize plugin: essgrid_sc_button".


    What should I do?
    Thanks

    Attached files:  Captura de Pantalla 2022-09-26 a las 8.52.25.png
      Captura de Pantalla 2022-09-26 a las 8.59.30.png

  •  1,103
    Max replied

    Hi,

    Error 524 are related to your server. It would be very hard to debug for me since i don't have any controls on your local server.

    Perhaps try to use https://localwp.com/ to setup local WP environment on your computer. its one of the best WP server and its free.

    Thanks,


    Max from the Sonaar.io Crew

  • Alex Culla replied

    Hi Max

    I use localwp and I'm having problems with the theme.

    Today I've hired a test platform and I'm also having problems. When I install the theme the following message appears:

    "Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at hotmaster to informe them of the time this error ocurred, and the actions you performed just before this error."

    I've contacted my provider and they say:

    "Maybe the theme needs a php version previous to the current version, we recommend to check the theme requirements and adjust them before doing the installation.

    PHP variables may need to be uploaded to perform the install."

    What are the installation requirements for moonligh theme and what version of PHP is it compatible with?

    Please what should I do?

    Thanks

  •  1,103
    Max replied

    Do you have an error appearing in your error log when the Internal Server Error happens?


    The tested PHP version supported in PHP 8.0.1 and lower (PHP 7.4 is very stable)


    Thanks,


    Max from the Sonaar.io Crew

  • Alex Culla replied

    Hi, Max

    I have tried with PHP 7.4 and the same error appears, so I have installed the theme via ftp.

    The installation and activation has been correct but when I enter in media appears the box that I commented in my message yesterday: "Failed to initialize plugin: essgrid_sc_button".

    I attach screenshot.

    If I give you my admin login credentials privately, can you study the problem?

    I really like the theme but if the problems continue I will have to look for another one.

    Thank you very much

    Attached files:  Captura de Pantalla 2022-09-27 a las 16.38.16.png

  •  1,103
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Alex Culla replied privately
  •  646
    Alexandre replied

    Hi Alex, 

    I have fixed the error and Moonlight gave been imported

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex Culla replied

    Perfect Alexander

    I start editing.
    Thank you very much and best regards

  •  646
    Alexandre replied

    You are welcome

    Thanks,


    Alexandre from the Sonaar.io Crew