I was notified by a listener of my podcast, that the player bar doesn't show any progress.
He uses Chrome on a PC. He can only press play and pause, but he doesn't see the progress nor does he see the bar on the bottom of the website where the episode should be playing. I hereby send you a screenshot of what he sees. He has the same problem with each episode.
It does work fine on my own laptop (chrome on a mac).
Could you please figure out what the problem might be?
Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20
Perhaps try with a different computer just to see if the issue is his computer. Perhaps he uses chrome extensions that conflict...Hard to say but it's the first time a Chrome users report issue with an hidden progress bar...
Perhaps ask him to clear his browser cache and cookies.
Dear helpdesk,
I was notified by a listener of my podcast, that the player bar doesn't show any progress.
He uses Chrome on a PC. He can only press play and pause, but he doesn't see the progress nor does he see the bar on the bottom of the website where the episode should be playing. I hereby send you a screenshot of what he sees. He has the same problem with each episode.
It does work fine on my own laptop (chrome on a mac).
Could you please figure out what the problem might be?
Best,
Esther
Hi,
No screenshot was attached to your message.
Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20
Perhaps try with a different computer just to see if the issue is his computer. Perhaps he uses chrome extensions that conflict...Hard to say but it's the first time a Chrome users report issue with an hidden progress bar...
Perhaps ask him to clear his browser cache and cookies.
Thanks,
Max from the Sonaar.io Crew