Okay
  Public Ticket #3149177
The license feature
Closed

Comments

  • Dirk started the conversation

    The features of the license are not poppin up as column in cpt 

  •  1,101
    Max replied

    Hi,

    is the Music & License you have created is binded to a WooCommerce attribute? See screenshot https://d.pr/i/rsAcdx

    and are you using this attribute for your product ?


    if it still does not work, please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • Dirk replied

    Can I send you an email to access the wp administration 

  •   Max replied privately
  •   Dirk replied privately
  •  1,101
    Max replied

    Hi,

    I've spent several time in your site trying to figure out why it does not load and I've not been able to figure out. I must mention that I'm very experimented with WordPress. 


    It's the first time I see this kind of issue that the preview license does not load off ajax. I think WordPress.com (the hosting), with some of their pre-installed plugins prevent the ajax to load correctly.


    What I recommend is to switch to a better hosting than WordPress.com

    If you want to provide a smooth e-commerce experience to your users, avoid using wordpress.com has hosting. WordPress.com is for beginners and comes with pre-installed plugins that slow down the overall loading speed, and cause conflict issues like you have right now.


    For best hosting, I recommend using Cloudways.com and their VULTR HF server. Its very very fast and highly recommended for e-commerce websites.



    Thanks,


    Max from the Sonaar.io Crew

  • Dirk replied

    Thanks for the suggestion. I thought you guys kit was able to withstand wordpress from what I was reading as long as I had elementor as well?

  •  1,101
    Max replied

    The issue is related to your web hosting. 

    Our plugin works with any wordpress site. 

    You can host wordpress with any web hosting. Not just wordpress.com 


    WordPress.com hosting is more expensive compared to other wordpress hosting. 

    Thanks,


    Max from the Sonaar.io Crew

  • Dirk replied

    So can I move my website 2 another host? Like one of their 3rd parties?

  •  1,101
    Max replied

    Open an account on cloudways and ask cloudways to migrate the site to your new server. 

    I think they have a service for that

    Thanks,


    Max from the Sonaar.io Crew