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  Public Ticket #3155710
Problem on iPhone
Closed

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  • Pavel started the conversation

    Hello. I seem to be having problem that on the iPhone the play button jumps down after being pressed and overall the page doesnt behave the same way as it does on Safari on a Mac. The sound waves don't show and the player doesn't open up. You can see it in the related URL. Any help will be greatly appreciated. 

  •  1,103
    Max replied

    Hello,

    From what I see here, the behavior of the play button is normal. On desktop AND mobile it does the same thing. See video: https://d.pr/v/rhRDGd

    This is because we don't want to load the soundwave before the click button has been pressed so your website loads faster. Once the button is pressed, then the soundwave shows up and the play button goes below the soundwave.


    For the soundwaves that don't show and the player don't open up, can you elaborate as im unable to reproduce it on my iphone

    Thanks,


    Max from the Sonaar.io Crew

  • Pavel replied

    Hi Max, 

    I enclose a video I did on my phone. The best way I can show it is with the player I put on the homepage. https://octoberhouserecords.co.uk/

    When the play button is pressed it jumps to much lower on the screen, the audio waves down show up and the play botton doesnt change to a pause button. The player can only then be stopped by pressing the pause button on the player in the footer. 

    shorturl.at/covP9

    I am doing this on the phone as you can see. 


    Best, 




  •  1,103
    Max replied

    Hi,

    Could you please try to deactivate the real-time spectrum analyzer by going to WP-Admin > Theme Options > General Settings and disable the Spectrum Analyzer.

    Tell me if it works.

    Thanks,


    Max from the Sonaar.io Crew

  • Pavel replied

    That seems to have done the trick. Thank you!