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  Public Ticket #3159664
Missing Playlists
Closed

Comments

  • Sean started the conversation

    Hello,

    When creating some new playlists for my website, I ran into an error message, saying it could not create the playlist.

    Going back to the playlists window-- it is now empty.

    I have more than 40 playlists for different portfolio items across my website. These are all still working and can still be selected in the Elementor edit window. But I cannot create any new playlists or edit any of the previous ones.

    Please help.

    Attached files:  Screen Shot 2022-11-03 at 12.45.44 PM (2).png

  •  1,103
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Sean replied privately
  •  1,103
    Max replied

    Please check now.

    There was a glitch in our code related to your first album which had no audio track set.

    Thanks,


    Max from the Sonaar.io Crew

  • Sean replied

    That fixed it!

    Thanks for the prompt help.

    -Sean