Okay
  Public Ticket #3166696
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  • Derek started the conversation

    HI

    I'm having trouble reciving accurate stats from the player. It worked well for a while and then started just reading every play as the same song.

    In other words, no matter which song I play on the play it only indicates that the one song has been played. So, I now have very few plays on almost all the songs and one that appears very popular :)

    I have tested this a few times and it definitely only records the one song as having been played, regarless of which song actually gets played.

    Thanks so much, Derek.

  •  1,103
    Max replied

    Hi,

    Can you send me a video capture with your website and GA real-time view so I can understand what happening? Go to Realtime > Events > Events (Last 30 min) to see a real-time report.

    Here an example of mine, and its what Id like to see on your side: https://d.pr/v/P7VJxH

    Thanks,


    Max from the Sonaar.io Crew