I am from a web agency called Blue Shark Digital. We rebuilt a self-hosted website, www.ampsstudio.com on their existing setup (hosted by another IT company). Ever since launch there has been latency issues, which I have mitigated against by using best practice SEO and using caching plugins etc.
However, since last month the back end has been inaccessible on Wordpress. The hosting IT company has stated there is clearly a fault with the theme, but I cannot access the backend of Wordpress at all.
It is my opinion that the hosting technology used may be dated and incapable of managing the site.
I would appreciate any help you could be with this.
Attached files: Amps.PNG
Please check your error log on your server. When this error happens, details of it are logged in your error log file. This will give us all the details about the issue and what causing it.
Please send me the error log file
Max from the Sonaar.io Crew
See attached error logs. Also see response from the company that manages the hosting:
I have attached the latest access and error logs for the site.
All issues on the site are pointing to issues with Elementor and other plugins.
We have said for quite some time that the Elementor being overlayed then removed/unlicenced would cause issues.
As Amps only hosts the site with N.I Technology we have no input into how the site is maintained etc.
I would recommend a full and complete wipe and reinstallation of wordpress on the hosting platform, clean the database and re-upload the files/themes, uploads etc.
This would require a clean install of wordpress, a clean installation of a licenced Elementor pro and all the files to be uploaded in that order.
That is if you want to continue with the current site, the other option is, start from scratch.
Let me know how you would like to proceed.
p.s you should have received info when the hosting panel was created with login information for the Host Control panel.
The login is:
Attached files: aede5353c4_error_log-20221023 (1).txt aede5353c4_access_log (2).txt aede5353c4_error_log (2).txt aede5353c4_access_log-20221016 (1).txt
Just in addition to this, this is the only view I get when I try to login. We did purchase Elementor Pro but didn't keep up the Pro Subscription after the initial build as Amps Studio wanted to keep costs down.
Appreciate any help or insight into this you can bring.
Attached files: Wp Admin view.PNG
Do you have same issue if you activate another theme such as Twenty Twenty ?
I cannot seem to access the back end - I just get this all the time, so cannot even change the theme.
Have you ever seen anything like this or have you any advice?
The back-end used to load after a few refreshes, but now not at all?
Appreciate any help.
Looks like a memory issue. Your server does seem to have enough memory to render the page correctly.
Could you please check with your hosting provider?
Our hosting provider has responded with the below. Would you be able to respond to this, or suggest a way forward?
Our own investigation points to a memory leak in one of the theme plugins causing the site to crash.
I am going to disable the theme again and move it to twentytwentyone to allow you to gain access to the back end.
The Admin pages look like they have been skinned with a theme or changed in some way which also seems to cause issue.
Bare in mind that changing/disabling the theme at this time will make the live site look like damn all, so I would suggest logging in ASAP and putting the site in maintenance mode whilst the issues are remedied.
Re the site not having enough memory, this site has more memory available to it that our standard hosted sites as I have it running on our own VPS.
I deactivated all plugins except the one required by the theme, and reactivate Sonaar theme and it works fine now.
Please reactivate your plugin one by one to see which plugins cause the issue.
Perhaps I recommend to raise this value to something like 600 to see if it fix the issue: https://d.pr/i/ODv5Hg
Hi Max, i tried to reactivate plugins and then this happened. I have deactivated them all but still getting this screen when I go to "Edit with Elementor". Do you think the issue could be with Elementor. We previously had Elementor Pro activated on the site, but went back to the free version once the site was built. Appreciate any help with this.
Hi Colm, Yes the issue is caused by elementor pro. The version is to old. I have disabled it. You have to update it before activate it.
Alexandre from the Sonaar.io Crew