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  Public Ticket #3169005
No MP3 Sonar Pro Plug-In Available for Activation
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Comments

  • Klark Wayne started the conversation
    November 16, 2022 at 11:55pm

    Purchased the Life-Time package for the MP3 Sonaar Pro player and in the WP admin there is no way for me to activate the Pro option. 

    Activated all zip bundles in the download sections. Activated Sonaar template Key. Activated website on the Sonaar home page.

    Yet, when I check my plug ins, there's no option for Sonaar Pro.

  •  1,114
    Max replied
    November 17, 2022 at 12:05am

    Hi, 

    Have you installed the pro addon plugin yet? 

    You can download it from your Sonaar account > My Account > downloads

    Thanks,

    Max from the Sonaar.io Crew

  • Klark Wayne replied
    November 17, 2022 at 12:20am

    There's 3 available links.... 

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    Am I missing it? Everything I was given is template related.

    Double checked... No Pro Addon was included.

  •  1,114
    Max replied
    November 17, 2022 at 6:22am

    Hi,


    I see that you have bought the theme lifetime membership, but looks like you have not bought the MP3 Audio Player Pro Lifetime membership. It might be the reason why you don't see the add-on. 

    Thanks,

    Max from the Sonaar.io Crew

  • Klark Wayne replied
    November 17, 2022 at 6:26am

    That was by mistake then... Is there any way I can switch? Or return? How can I fix this purchase? What I selected wasn't given to me.


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    This is what I chose from.... Assumed it was the right purchase as it said it came with everything.
  •  1,114
    Max replied
    November 17, 2022 at 3:42pm

    Hi,

    Sure. Please buy the MP3 Player Pro Lifetime at $179

    Once its done, let me know and ill proceed with the switch and refund of the Theme Lifetime.

    Thanks,

    Max from the Sonaar.io Crew

  • Klark Wayne replied
    November 17, 2022 at 9:21pm
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    Consider it done! Thank you so much for being able to help. How long should the exchange take to reflect on my account?

  • Klark Wayne replied
    November 17, 2022 at 9:29pm
    Technically I don't need this either as the updated bundle already comes with it... How do I refund this?

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    I went ahead and deactivated the two bundles that were initially purchased. 


  •  1,114
    Max replied
    November 17, 2022 at 10:14pm

    Hi, 

    I have proceeded with the refund! 

    Thanks,

    Max from the Sonaar.io Crew

  • Klark Wayne replied
    November 18, 2022 at 1:18am

    You've been extremely helpful Max. Thank you so much!
    I can't wait to recommend Sonaar to the rest of my peers.


  •  1,114
    Max replied
    November 18, 2022 at 1:36am

    You are welcome! 

    Thanks,

    Max from the Sonaar.io Crew