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  Public Ticket #3187790
mp3 audio player pro
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Comments

  • Ron started the conversation
    December 13, 2022 at 4:05pm

    after downloading the mp3 pro version of the plugin, it is not appearing in the plugins when i try to add it

  •  1,114
    Max replied
    December 13, 2022 at 4:08pm

    Hi, 

    Have you downloaded and installed the pro addon yet? 

    Please read this doc https://sonaar.io/docs/get-started-with-mp3-audio-player-pro/

    Thanks,

    Max from the Sonaar.io Crew

  • Ron replied
    December 13, 2022 at 4:13pm

    this is for an update to ver 4.1 not a first install

  • Ron replied
    December 13, 2022 at 4:37pm

    I got it to install.  Elementor and Sonaar have the most unfriendly user help and support I've seen in software.

    It is convoluted to say the least and at this point I'm pretty disgusted with ever having used the products.  It's gotten to the point with software that you can't talk to a live person and everything has to be done through email or chat.

    Thanks for your quick response.

  •  1,114
    Max replied
    December 13, 2022 at 6:32pm

    Hi Ron,

    Im sorry for the issue you are having. From what I understand, you got it installed now.

    Please understand that it might be a bit difficult for me to give you the right direction to a solution where the problem is "after downloading the mp3 pro version of the plugin, it is not appearing in the plugins when i try to add it".

    To discover that it was for an update, not an initial installation etc..

    Without much details, my answer comes with initial question to narrow down the issue....otherwise, how would I know ?

    If you have additional questions, let me know. We usually answer support within 2 hours during business days.



    Thanks,

    Max from the Sonaar.io Crew