Hello, After updating the plugin, the control icons of the sticky player stopped displaying. When I de-activated the plugin and then re-activated it, one of the pages (https://ronjward.com/portfolio/) now shows the "white screen of death" error (There has been a critical error on this website.)
Please help me fix this issue as soon as possible.
I understand that you may be wondering why you have to pay for WordPress plugin updates and support every year.
When you purchase a WordPress plugin, you are typically buying a license to use that plugin on your website. You can use it for a lifetime as outlined in our terms of use. However, it does not include updates and support.
Updates to the plugin may be necessary to fix bugs, add new features, or ensure compatibility with newer versions of WordPress. Support is also included as part of the license agreement. It includes assistance with installation, troubleshooting issues, or answering questions about how to use our plugin.
So, in order to continue receiving updates and support for the plugin, you need to pay an annual fee. This helps us to ensure that we can continue to maintain and improve the plugin, and provide support to users like you.
I hope this helps to clarify things a bit. Let me know if you have any other questions.
Hello,
After updating the plugin, the control icons of the sticky player stopped displaying. When I de-activated the plugin and then re-activated it, one of the pages (https://ronjward.com/portfolio/) now shows the "white screen of death" error (There has been a critical error on this website.)
Please help me fix this issue as soon as possible.
Hi
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
Hi,
Sorry, Xmas yesterday.
Your license looks expired: see screenshot https://drops.sonaar.io/i/95RbZ6
please renew your license and when it's done, let me know and I will fix it immediately.
Thanks,
Max from the Sonaar.io Crew
Your plugin just broke my site, and essentially, you're asking me to pay money to fix it.
That's outrageous.
Uninstalled.
Hey Ron,
I understand that you may be wondering why you have to pay for WordPress plugin updates and support every year.
When you purchase a WordPress plugin, you are typically buying a license to use that plugin on your website. You can use it for a lifetime as outlined in our terms of use. However, it does not include updates and support.
Updates to the plugin may be necessary to fix bugs, add new features, or ensure compatibility with newer versions of WordPress. Support is also included as part of the license agreement. It includes assistance with installation, troubleshooting issues, or answering questions about how to use our plugin.
So, in order to continue receiving updates and support for the plugin, you need to pay an annual fee. This helps us to ensure that we can continue to maintain and improve the plugin, and provide support to users like you.
I hope this helps to clarify things a bit. Let me know if you have any other questions.
Thanks,
Max from the Sonaar.io Crew