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  Public Ticket #3198057
Mobile loading problem
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Comments

  • Paul Koch started the conversation

    Hi,

    my page with 4 players (jetengine listing grid) does not work on mobile.

    It's quite slow on mac/pc but it works. But on mobile it's not responsive and tries to reload automatically until I get a message "a problem repeatedly occurred....".

    I tried it on iPhone7 plus and iphone 8. (all up-to-date)

    I hope you have a solution.

    thanks, Paul


  •  667
    Alexandre replied

    Hi Paul, 
    Are you able to provide a login credential to the wp-admin?

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Paul Koch replied privately
  •  667
    Alexandre replied

    Hi Paul, 
    I have set the waveform to synthetic
    See here
    It was set to dynamic. Even if player doesnt display waveform, when the waveform is set to dynamic, the browser have to generate a waveform from the mp3. This task could require to much processing for a mobile device. I dont really understand why in your case, it make the browser crash. Your mp3 files are not so heavy. Maybe it is about the compression. Anyway, as you are not displaying any waveform, I have disable the dynamic waveform feature.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Paul Koch replied

    Great. Check it and it works now. Thanks a lot.

    I wish you a great new-years eve!

    Greetings from Syros.

  •  667
    Alexandre replied

    Thank you, you too have a great new-years eve!

    Thanks,


    Alexandre from the Sonaar.io Crew