Okay
  Public Ticket #3211202
fixing
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Comments

  • David Arkenstone started the conversation
    January 19, 2023 at 2:37am

    Hi, somehow I lost some things in my theme....the elegant name and picture I had. Is there a way to undo what I do today? It was an accident, and now it's all messed up.


    Thanks,

    ~David

  • David Arkenstone replied
    January 19, 2023 at 2:44am

    ok, I think I fixed it. But how do I see it on mobile? The Contact page doesn't show everything.


    Thanks,

    ~David

  •  1,114
    Max replied
    January 19, 2023 at 2:13pm

    for the contact page, you had a -55px margin bottom set on your section: https://drops.sonaar.io/i/2Hg8nA

    I removed it

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    January 24, 2023 at 8:17pm

    Hi Max, thanks for your help. I would like to add a list of some pdf files and photos to my EPK page. I'd like them to have a thumbnail and then open up/expand when clicked. Is this possible?


    Thanks very much,

    ~David

  •  1,114
    Max replied
    January 24, 2023 at 8:45pm

    I dont think (or at least, I never tried) to have a pdf expand over the front-end of a webpage, sorry. The easiest way is to open the PDF in a new tab.

    and Yes, its possible to open/expand photos when clicked. You can use a gallery widget for that.


    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    March 1, 2023 at 6:13pm

    Hi Max - I need this code added to my website to track conversions from my advertising. I have no idea how to do it!

    <meta name="facebook-domain-verification" content="irvj1taod663oyajhpeo27gp4dqwn1" />

    Thanks very much,

    ~David


    Attached files:  IMG-7488.jpg

  •  1,114
    Max replied
    March 1, 2023 at 6:43pm

    Hi, 

    You need to add this to your site header. Perhaps you can use a third party plugin for this but I don't know any. 

    If you want to hire us to do it for you, it's something we can do. You can hire us and learn more about our service here https://sonaar.io/service/website-customization-service/

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    March 1, 2023 at 9:58pm

    Thanks. I paid the $80.

  •  1,114
    Max replied
    March 1, 2023 at 10:36pm

    Thanks. Please provide me the purchase ID or your invoice ID of your order. 

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    March 1, 2023 at 11:32pm

    Payment ID: 759161

  •  1,114
    Max replied
    March 2, 2023 at 1:06am

    Hello David,

    I have inserted the code in your site header as you can see on this screenshot https://drops.sonaar.io/i/8yWpUZ

    Tell me if it works and if you need anything else.

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    March 2, 2023 at 7:10pm

    Thanks. Looks like it works so far. Will let you know.

  • David Arkenstone replied
    March 7, 2023 at 4:49pm

    Hi Max - can you please insert this? From my social media publicist so we can integrate my touring schedule.

    Thanks, ~David

    Copy the code below and paste it between the <head> and </head> tags in the code on your website: https://bnds.us/8tjwim.

    <!-- Begin Linktree conversion tracking code -->
    <script>
    (function (l, i, n, k, t, r, ee) {
      l[t] = l[t] || function () { (l[t].q = l[t].q || []).push(arguments) },
      l[t].l = 1 * new Date(); r = i.createElement(n); ee = i.getElementsByTagName(n)[0];
      r.async = 1; r.src = k; ee.parentNode.insertBefore(r, ee)
    })
    (window, document, 'script', 'https://assets.production.linktr.ee/ltpixel/ltpix.min.js?t=' + 864e5*Math.ceil(new Date/864e5), 'lti')
    </script>
    <script>
      lti('init', 'LTU-910c70ee-5819-4333-a8ea-56a22d449a31')
      lti('pageloaded')
    </script>
    <!-- End Linktree conversion tracking code -->

    And here is the Linktree conversion code help page if your web person needs anything.
    Linktree Conversion Tracking | Linktree Help Center


  •  1,114
    Max replied
    March 8, 2023 at 1:16am

    Hi David,

    I have implemented the code. see screenshot https://drops.sonaar.io/i/UniLoU

    Enjoy!

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 19, 2023 at 10:09pm

    Hi Max - could you please embed this code for my Linktree on my site?

    Thanks, David

    <!-- Begin Linktree conversion tracking code -->
    <script>
    (function (l, i, n, k, t, r, ee) {
      l[t] = l[t] || function () { (l[t].q = l[t].q || []).push(arguments) },
      l[t].l = 1 * new Date(); r = i.createElement(n); ee = i.getElementsByTagName(n)[0];
      r.async = 1; r.src = k; ee.parentNode.insertBefore(r, ee)
    })
    (window, document, 'script', 'https://assets.production.linktr.ee/ltpixel/ltpix.min.js?t=' + 864e5*Math.ceil(new Date/864e5), 'lti')
    </script>
    <script>
      lti('init', 'LTU-910c70ee-5819-4333-a8ea-56a22d449a31')
      lti('pageloaded')
    </script>
    <!-- End Linktree conversion tracking code -->

  •  1,114
    Max replied
    April 20, 2023 at 12:47pm

    Hi,

    The code provided is literally the same one you sent on March 7th. And on March 8th, I replied to you with a screenshot telling you the code had been embedded.

    So I'm a bit confused why you ask to re-embed it again, as it's still present on your site...


    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 20, 2023 at 3:38pm

    So sorry, Max. We're still getting everything together in this new world.


    Best regards,

    ~David

  • David Arkenstone replied
    April 23, 2023 at 9:13pm

    Hi Max - here's something I 'd ask you to insert. I would do it, but I don't know how, and I don't want to break anything..!

    Install manually RECOMMENDED

    Below is the Google tag for this account. Copy and paste it in the code of every page of your website, immediately after the <head> element. Don’t add more than one Google tag to each page.

    <!-- Google tag (gtag.js) -->
    <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date());
    gtag('config', 'G-PSZ70F6WNJ');
    </script>


  •  1,114
    Max replied
    April 24, 2023 at 3:10pm

    Hi,
    I have implemented the code. see screenshot https://drops.sonaar.io/i/iriZQX

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 24, 2023 at 3:19pm

    Thank you, Max. Is there someone you know that is knowledgeable about Google analytics, and that whole world? We're looking to hire someone for the next month or so. Or does Sonaar provide that service?

    Also, if you're in the Vancouver area, I'd be happy to give you some tickets to one of our shows in May. 


    Thanks again,

    ~David

  •  1,114
    Max replied
    April 24, 2023 at 3:22pm

    Hi David,

    Unfortunately we don't specialize in Google Analytics and im not very familiar with it im afraid, sorry.


    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 2:33am

    Hi Max - we are trying to set up a store, and now Wordpress has an error and is preventing me from doing anything. My programmer needs access to file manager, C panel or whatever....many thanks.

    cpanel link
    email or user id
    password

  •  1,114
    Max replied
    April 27, 2023 at 3:45pm

    Hi,

    what is the error exactly? We usually don't provide FTP access for security reasons. We usually manage the server for the client.


    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 4:09pm

    This is what I see when I try to get into my website - There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    And my programmer needs to update some plugins

    thanks.

  •   Max replied privately
  • David Arkenstone replied
    April 27, 2023 at 7:26pm

    Hi Max - what port would that be?


    thx

  • David Arkenstone replied
    April 27, 2023 at 7:45pm

    And now the website is down, I need it as we are booking a tour through it....it's still down, and my guy said he didn't touch it, please fix...

  •  1,114
    Max replied
    April 27, 2023 at 8:06pm

    the FTP port is 22

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 8:09pm

    Can you do to my website and see what's going on?

  • David Arkenstone replied
    April 27, 2023 at 8:10pm

    When I click the link in your email, it says Suspicious Site Blocked.

  • David Arkenstone replied
    April 27, 2023 at 8:10pm

    I meant go to my website

  •  1,114
    Max replied
    April 27, 2023 at 8:12pm

    What link ? im confused...

    if you have an error on your website, check with your dev guy..thats why he asked the FTP access...

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 8:43pm

    I hope to clear this up - my Sonaar hosted site is down, not working, people can't visit it. My guy hasn't done anything. Though now he may be trying.

    Can you please look at my site and see if there's something you can do to bring it back online?

  •  1,114
    Max replied
    April 27, 2023 at 8:50pm

    In your case,. It looks like elementor pro cause the issue. If you deactivate the plugin, it works. Check this directly with your web dev. 

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 8:53pm

    I've attached what people see when they go to my Sonaar website - I cannot login using my Wordpress login info I received from Sonaar. All I get is that Wordpress error msg.

    Attached files:  Screen Shot 2023-04-27 at 1.51.24 PM.png

  • David Arkenstone replied
    April 27, 2023 at 8:56pm

    Thanks. How can I get into my site to turn deactivate Elementor Pro? I got this 'dev' guy merely to do the store I'm planning. So I don't have someone else. Can you tell me how to get it?


    Thanks.

  •  1,114
    Max replied
    April 27, 2023 at 9:31pm

    You can deactivate elementor pro by ftp. That's why the guys asked for the ftp access that I gave you earlier. 

    Thanks,

    Max from the Sonaar.io Crew

  • David Arkenstone replied
    April 27, 2023 at 9:53pm

    got it, thanks

  • David Arkenstone replied
    April 28, 2023 at 12:36am

    Hey, Max - can I pay you to deactivate Elementor so I can have my website back? we have spent money on advertising to drive people to the site....:( for this tour.

    Thanks 

  •  1,114
    Max replied
    April 28, 2023 at 12:54am

    Yes sure. 

    Do you absolutely need elementor pro activated? 

    Thanks,

    Max from the Sonaar.io Crew