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  Public Ticket #3212562
Player plugin
Closed

Comments

  • Ferré started the conversation

    Hello, 

    I have a big problem.

    I just change my website url from www.ava.diamonds -> www.avaradio.fr

    Now the majority of my sonaar player on my website are bug/off/ can't play. A square is at the place of the "play" button.

    On firefox on my android cellphone, the sonaar player does not appear... Its so strange...

    You can see it in each artist section in the www.avaradio.fr/podcast


    Thanks in advance,

  •  1,103
    Max replied

    Hi,

    it looks like your new website still refering some links to the old website. see screenshot https://drops.sonaar.io/i/qGA0po

    Please check with your hosting provider to make sure to replace the old domain pointers to the new domain through the DB.

    Thanks,


    Max from the Sonaar.io Crew

  • Ferré replied

    Thanks for your help.

    What does you mean by : "to the new domain through the DB." ?

    Thanks

  •  1,103
    Max replied

    You need to search and replace all the old domain instance with the new domain instance

    Thanks,


    Max from the Sonaar.io Crew

  • Ferré replied

    Thanks, 

    i will do that

    Good day,

  • Ferré replied

    Hello, i change the url of my article with the new url.

    And it is all right.

    But i still have a problem.

    On my android, with the latest Firefox version, the sonaar widget player  doesn't appear...

    I try on chrome on my android and it is appear.

    Sonaar does not appear on firefox android ?

    Thanks in advance,


  •  1,103
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins excepts out 2 plugins, then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • Ferré replied

    Hello, Max

    I try what you aked me.

    Nothing change.

    I use elementor ut without pro account perhaps there is a conflict with elementor ?

    I have an other problem.

    I use the sticky player with the latest podcast on every page and article of my website : www.avaradio.fr

    The sticky player appear and load the last podcast, but on the pages of my website the soundwave dosn't appear. On the article it appear directly.

    Do you know this problem ?

    Thanks in advance.

  •  1,103
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Ferré replied privately
  • Ferré replied

    Pleace be carefull, i am inviting new listener for a new podcast right now.

    Thanks in advance,

  •  1,103
    Max replied

    Hi,

    I will have to deactivate your plugins/themes to test and investigate your issue. I will wait for your confirmation before I can proceed since you are inviting new listeners right now..

    Let me know when I will be able to login/investigate into your issue.

    Thanks,


    Max from the Sonaar.io Crew