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  Public Ticket #3212727
page on mobile does not appear the same as Elementor editor
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Comments

  • Johnny started the conversation

    On my iphone, the FAQ page is all "white" whereas, on the Elementor editor, it looks fine. I did regenerate files & data and cleared the cache. Suggestions?

    Regenerate Files & Data

    Attached files:  FAQ mobile.JPG
      FAQ Mobile- White.jpg

  •  1,114
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    Hi Max


    I deactivated all plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider , and it does not change

  •  1,114
    Max replied

    Looks like not all your plugin deactivated. I can see some still activated through the code: https://drops.sonaar.io/i/CTvm9P

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    ok, I missed one plugin- they are all deactivated, now the mobile FAQpage looks like the one in the editor.

  •  1,114
    Max replied

    Great! please reactivate your plugins one by one and see which plugin can cause the conflict.

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    now some of the pages are not aligned correctly; the padding/ margins look a bit "off" , is this normal?

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    closertovenus.com/wp-admin

    [email protected]

    pw Stoptrump1!


     I can't see my contact forms, and noticed some images were reset to "default" after deactiavting plugins

  •  1,114
    Max replied

    The username/password you have provided are incorrect. Please double-check on your end, try it first, and provide me with the correct access to your wp-admin. Only one attempt left before im getting banned from your site. make sure they work. see screenshot : https://drops.sonaar.io/i/Dv9szS

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    Try this


    [email protected]


    Stoptrump1!

  • Johnny replied

    were you able to log in?

  • Johnny replied

    I reactivated the Elementor Pro plugin( even though my pro license is not active) and flushed the server cache, and now it's fine. Did you ever see what the javascript issue was?

  •  1,114
    Max replied

    Probably your cache plugin. I don't know, sorry 

    Thanks,


    Max from the Sonaar.io Crew