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  Public Ticket #3213303
Will not auto play on loading a page
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  • Gary started the conversation

    Will not auto play on loading a page and the sticky note shows up on every page and post.  If this app will not auto play and cannot be limited to a single page, it is not as advertised and I want my money back.

  •  1,114
    Max replied

    Hi Gary, 

    Auto-play audio when your page loads is banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user has to interact with the page before audio can play. Interactions is something like clicking a menu, a button, scroll down the page, etc.

    The closest thing you can do is to automatically fire the sticky footer player when the page load and then, users will have to click play. To do it, edit your page and select your playlist in the Music dropdown. See screenshot: https://d.pr/i/ouq7Ay

    You can read more about the Chrome browser policy here: https://www.theoplayer.com/blog/chrome-autoplay-policy-what-you-need-to-know

    Do you have additional questions? 

    Thanks,


    Max from the Sonaar.io Crew