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  Public Ticket #3223735
I can't get a playlist to display properly on my Divi web site.
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  • Paul Heitsch started the conversation

    I have a Divi website for my audiobook narration business, https://www.paulheitsch.com  
    I've been trying to create a new playlist for my narration demos, and have added two tracks to a new playlist, and attempted to add a Download CTA to each, but when I preview the playlist all I get is a big playback button, and nothing else. Clicking the playback button toggles it to a pause button, but no audio plays. Please advise.

    Attached files:  Screen Shot 2023-02-03 at 5.43.02 PM.png

  •  1,114
    Max replied

    Hi, 

    Can you publish the page to see if it works?. Once it's published, please provide me the url so I can check

    Thanks,


    Max from the Sonaar.io Crew

  • Paul Heitsch replied

    I think I have it figured out. For some reason either Divi or MP3 Player wouldn't display the playlist properly until I published the page. Everything looks pretty good now, although it would be great to have an option to display a timeline for each track instead underneath the playlist. 

    Here's what the playlist, which is still being edited, looks like so far:
    https://paulheitsch.com/album/audiobooks/

  • Paul Heitsch replied

    Also, if you look at the page, there's a white border around the playlist image. Can you tell me how to get rid of that? Thanks in advance.

  •  1,114
    Max replied

    Hi,

    the border is part of your image.see here

    perhaps edit your image and reupload one without borders.

    Thanks,


    Max from the Sonaar.io Crew

  • Paul Heitsch replied

    OK. No need for the artwork, anyway. I have a new issue, with a second playlist. If you could go to my web page, http://www.paulheitsch.com you'll see that I have two playlists on the home page, Audiobooks, and eLearning. The problem I'm now experiencing is with the eLearning playlist. You'll notice that the transport controls are now displaying over another module well below the eLearning playlist that contains graphics for awards my books have won. I'm having a hard time figuring out how to limit the height of the playlist module (or even why it does not simply automatically size itself so as not to overlap with other modules). Or, barring that, a way to make the transport control display go away entirely. 

    Here is the code for the eLearning playlist module:


     

    <article id="arbitrary-instance-63e1740326c40" class="iron_widget_radio playlist_enabled">


    <div class="sonaar-grid">
    <div class="playlist" id="playlist_arbitrary-instance-63e1740326c40">
    <h3 class="sr_it-playlist-title">eLearning</h3>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__height et-pb-draggable-spacing__bottom et-pb-draggable-spacing--animated"></div>
    <div class="et-pb-draggable-spacing__bottom et-pb-draggable-spacing__tooltip"></div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__width et-pb-draggable-spacing__left et-pb-draggable-spacing--animated"></div>
    <div class="et-pb-draggable-spacing__left et-pb-draggable-spacing__tooltip"></div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__width et-pb-draggable-spacing__right et-pb-draggable-spacing--animated"></div>
    <div class="et-pb-draggable-spacing__right et-pb-draggable-spacing__tooltip"></div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing--active et-pb-draggable-spacing__spacing et-pb-draggable-spacing__top et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--hovered">
    <div class="et-pb-draggable-spacing__hint"></div>
    </div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__bottom et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size">
    <div class="et-pb-draggable-spacing__hint"></div>
    </div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__right et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size">
    <div class="et-pb-draggable-spacing__hint"></div>
    </div>
    <div class="et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__left et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size"></div>
    <div class="srp_subtitle" style="display: none;"></div>
    <div class="srp_player_meta">
    <div class="srp_playlist_duration" data-hours-label="hr." data-minutes-label="min.">2 min.</div>
    </div>
    <div class="srp_tracklist">
    <div class="srp_notfound">
    <div class="srp_notfound--title">Sorry, no results.</div>
    <div class="srp_notfound--subtitle">Please try another keyword</div>
    </div>
    <ul class="srp_list ps">
    <ul class="srp_list ps">
    <div class="srp_audio_trigger audio-track">

    <span class="track-number"><span class="number">1</span><i class="sricon-play"></i></span>
    <div class="tracklist-item-title">Paul Heitsch eLearning Demo</div>
    <span class="srp_tracklist-item-date" date="2023/02/06" style="display: none;">February 6, 2023</span><span class="tracklist-item-time">2:10</span>

    </div>
    <span class="store-list"></span></li>
    </ul>
    </ul>
    <div class="ps__rail-x" style="left: 0px; bottom: 0px;">
    <div class="ps__thumb-x" style="left: 0px; width: 0px;" tabindex="0"></div>
    </div>
    </div>
    </div>
    </div>
    <div class="album-player">
    <div class="track-title">Paul Heitsch eLearning Demo</div>
    <div class="player">
    <div class="sr_progressbar">
    <div id="arbitrary-instance-63e1740326c40-f4da82ea3b-wave" class="wave" style="opacity: 1;">
    <div class="sonaar_fake_wave">

    <audio class="sonaar_media_element" download=""></audio>
    <div class="sonaar_wave_base" style="height: 5px;"><canvas id="arbitrary-instance-63e1740326c40-container" class="" height="70" width="2540"></canvas> <svg></svg></div>
    <div class="sonaar_wave_cut" style="height: 5px;"><canvas id="arbitrary-instance-63e1740326c40-progress" class="" height="70" width="2540"></canvas> <svg></svg></div>
    </div>
    </div>
    </div>
    <div class="srp_main_control">
    <div class="control">
    <div class="sr_skipBackward sricon-15s"></div>
    <div class="play" style="opacity: 0;"><i class="sricon-play"></i></div>
    <div class="sr_skipForward sricon-30s"></div>
    </div>
    <div class="control">
    <div class="volume">
    <div class="sricon-volume">
    <div class="slider-container">
    <div class="slide ui-slider ui-corner-all ui-slider-vertical ui-widget ui-widget-content">
    <div class="ui-slider-range ui-corner-all ui-widget-header ui-slider-range-min" style="height: 100%;"></div>
    <span class="ui-slider-handle ui-corner-all ui-state-default" style="bottom: 100%;" tabindex="0"></span>

    </div>
    </div>
    </div>
    </div>
    </div>
    </div>
    </div>
    </div>
    <div class="album-store"></div>
    </div>
    <script>if(typeof setIronAudioplayers !== "undefined"){ setIronAudioplayers("arbitrary-instance-63e1740326c40"); }</script>

    </article> 

  •  1,114
    Max replied

    You probably have a scrollbar enabled. Edit your player widget and go to Style > Pagination and disable scrollbar.

    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    Sorry, since you are using shortcode (and not elementor), make sure the scrollbar attribute is set to false.

    Thanks,


    Max from the Sonaar.io Crew

  • Paul Heitsch replied

    I'm wasting an awful lot of time doing trial-and-error testing on the various parameters available in the player, and the documentation I've found (so far) is opaque. Is there a way to have a real-time conversation with someone who can see the page I'm working on and diagnose the issues I'm experiencing?

  • Paul Heitsch replied

    OK, turning off the scrollbar helped a lot. A NEW problem has emerged, however - none of the Download CTA's that I am using in the playlists are appearing on the web page. The ability to download tracks was the single most compelling reason for my decision to use MP3 player for my VO demos. How can I get those buttons to reappear?

  •  1,114
    Max replied

    What is the shortcode you are using ?

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  • Paul Heitsch replied

    First, I wanted to say thank you for you prompt and very patient responses. I'm facing a time-crunch to add these demos and the download capability, and I'm sorry if some of my impatience and frustration have bubbled up in these posts. It's not directed at you and I really appreciate your willingness to help me sort this out. 

    Here's the shortcode for the Audiobooks playlist (below). When I set show_track_market="true" that resulted in a column of three small dots at the end of each track, clicking on those dots pops up the download button (I might add a text label at some point). 

    Please let me know how to add you as an admin.

    [sonaar_audioplayer playlist_type="predefined" 
    albums="8249" artwork_id=""
    player_layout="skin_float_tracklist"
    show_skip_bt="true"
    show_shuffle_bt="false"
    show_speed_bt="false"
    show_volume_bt="true"
    show_publish_date="false"
    show_tracks_count="true"
    show_meta_duration="true"
    hide_progressbar="false"
    display_control_artwork="false"
    hide_artwork="false"
    show_playlist="true"
    show_track_market="true"
    show_album_market="false"
    hide_timeline="false"
    track_artwork="true"
    scrollbar="false"
    shuffle="false"
    sticky_player="true"]
    [/sonaar_audioplayer]

  •  1,114
    Max replied

    Hi,

    If you want to display the cta buttons inline without the 3 dots, you need to use the attribute: track_market_inline="true"

    So your shortcode will be: 

    [sonaar_audioplayer player_layout="skin_floated_tracklist" track_market_inline="true" playlist_type="predefined" albums="8249" artwork_id="" show_skip_bt="true" show_shuffle_bt="false" show_speed_bt="false" show_volume_bt="true" show_publish_date="false" show_tracks_count="true" show_meta_duration="true" hide_progressbar="false" display_control_artwork="false" hide_artwork="false" show_playlist="true" show_track_market="true" show_album_market="false" hide_timeline="false" track_artwork="true" scrollbar="false" shuffle="false" sticky_player="true"][/sonaar_audioplayer]

    However, since you you are using the skin_floated_tracklist player layout, this layout make the tracklist very narrow so we will automatically collapse your cat under the 3dots to gain some space (even if you are using track_market_inline="true")

    To prevent that, I recommend using the player layout boxed instead of floated. so the final shortcode will be:

    [sonaar_audioplayer player_layout="skin_boxed_tracklist" track_market_inline="true" playlist_type="predefined" albums="8249" artwork_id="" show_skip_bt="true" show_shuffle_bt="false" show_speed_bt="false" show_volume_bt="true" show_publish_date="false" show_tracks_count="true" show_meta_duration="true" hide_progressbar="false" display_control_artwork="false" hide_artwork="false" show_playlist="true" show_track_market="true" show_album_market="false" hide_timeline="false" track_artwork="true" scrollbar="false" shuffle="false" sticky_player="true"][/sonaar_audioplayer]

    Thanks,


    Max from the Sonaar.io Crew

  • Paul Heitsch replied

    Um... that made the playlist disappear completely.

    UPDATE ~ I got the shortcode to work. Feel free to look at the page to see what it looks like now.
    Thanks, again.

  •  1,114
    Max replied

    Please create me a username in wp-admin > users with administrator role and give me password here.

    you can use any email for the username,



    Thanks,


    Max from the Sonaar.io Crew