For some reason my homepage isn't translating on mobile devices but it look correct on desktop.
On mobile devices the burger menu in the top right hand corner isn't there and instead a list of the site menus are on the left hand side, please advise.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.
I deactivated everything and it's still the same, Ive also made a visual change on the homepage and that change hasn't taken place when I view it on other devices, I've cleared the web browser cache and nothing has happened either, I've tried this on four different mobile device and the results are the same, no changes..
I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.
The siteground optimiser has been deleted and the caching plugins have also been deactivated.
On the home page I originally had two videos, I removed one but when I load the website the second video is still there along with the previous issue of having the menu listed down the left hand side of the screen instead of the burger menu in the top right hand corner.
When I deactivate all your plugin except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider, everything works fine.
Please deactivate all your plugins except those ones. Then active only 1 plugin and test if it works. if it works, reactivate only 1 other plugin, etc... Doing this, you will be able to catch the plugin that causes the problem and the conflict.
I'm only supposed to have one video on the homepage, on my desktop it's showing correctly but when I view the website on other devices it's still showing two videos on the homepage, please advise.
I have removed the video from the homepage and I've also removed a video from another page but yet they are still showing on very other device accept the desktop that I', using to edit the site.
This is really strange, there must be something wrong from my end but I have no idea what's going on,I've cleared cache, tried different browsers, incognito mode and rebooted computer but the result is the same.
There is definitely an issue with my Mac Book Pro, any changes I make are not taking place, I've logged into the backend of the site via my iPad made changes and everything works. Thank you so much for your time and patience.
Hi,
For some reason my homepage isn't translating on mobile devices but it look correct on desktop.
On mobile devices the burger menu in the top right hand corner isn't there and instead a list of the site menus are on the left hand side, please advise.
Attached files: screenshot mobile.jpg
Screenshot desktop.png
It looks like a JavaScript conflict.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.
Tell me how it goes.
Thanks,
Max from the Sonaar.io Crew
Thanks Max I'll try that now
Hi Max,
I deactivated everything and it's still the same, Ive also made a visual change on the homepage and that change hasn't taken place when I view it on other devices, I've cleared the web browser cache and nothing has happened either, I've tried this on four different mobile device and the results are the same, no changes..
Also Max, the burger menu icon works on every other page of the website accept the homepage
I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.
Thanks,
Max from the Sonaar.io Crew
make sure to deactivate siteground optimizer or any server cache you are using
Thanks,
Max from the Sonaar.io Crew
The siteground optimiser has been deleted and the caching plugins have also been deactivated.
On the home page I originally had two videos, I removed one but when I load the website the second video is still there along with the previous issue of having the menu listed down the left hand side of the screen instead of the burger menu in the top right hand corner.
Thanks
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
No problem,
https://www.digitalrockstarz.com/wp-login.php?loggedout=true&wp_lang=en_GB
User name: tyler182176
Password: Quincyramel18
Cheers
Works fine on my desktop Browser, see attached
Thanks
Attached files: homescreen.png
menu screen after pressing 3 bars(Burger menu).png
after selecting from the burger menu.png
Hi Max
Have you managed to have a look at the issue i'm having?
Thanks
Hi,
If you look at your browser console, you will see that you have jQuery error : https://drops.sonaar.io/i/1d2Os2
When I deactivate all your plugin except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider, everything works fine.
Please deactivate all your plugins except those ones. Then active only 1 plugin and test if it works. if it works, reactivate only 1 other plugin, etc... Doing this, you will be able to catch the plugin that causes the problem and the conflict.
Thanks,
Max from the Sonaar.io Crew
Hi Max,
Thank you so much, I really appreciate you looking into the issue.
Many Thanks
Hi Max,
There's just one other issue with the homepage
I'm only supposed to have one video on the homepage, on my desktop it's showing correctly but when I view the website on other devices it's still showing two videos on the homepage, please advise.
Many thanks
Hi,
I see 2 videos both on desktop and mobile. see screenshot https://drops.sonaar.io/i/9LA0ni
Edit your homepage and remove one of the videos?
Thanks,
Max from the Sonaar.io Crew
Hi,
I have removed the video from the homepage and I've also removed a video from another page but yet they are still showing on very other device accept the desktop that I', using to edit the site.
Attached files: homepage.png
When I edit your homepage with Elementor, I still can see 2 videos. see screenshot https://drops.sonaar.io/i/zha3SR
Thanks,
Max from the Sonaar.io Crew
Hi Max,
This is what I see lol,
Is there something else I can do from my end? I have cleared cleared the browser cache
Thanks
Attached files: Elementor screen.png
Umm, are you sure you are editing the correct homepage? see this link https://digitalrockstarz.com/wp-admin/post.php?post=3687&action=elementor
Thanks,
Max from the Sonaar.io Crew
Yes I believe I am, when I open your link iI still only see one video.
Thanks
Attached files: screen from link.png
Umm, its weird.
Perhaps try to clear your browser cache ?
Thanks,
Max from the Sonaar.io Crew
Yes it's extremely weird, I've cleared the browser cache and even tried another browse(Chrome) and the result is the same, one video..
Thanks
Perhaps try with an incognito window... https://digitalrockstarz.com/
Thanks,
Max from the Sonaar.io Crew
Hi Max,
No luck in incognito mode also tried firefox browser and still shows only one video on homepage.
Thanks
I dont really know why this happens. Here i see 2 videos on your homepage and in the editor. see screenshot https://drops.sonaar.io/i/vKaL4X
Perhaps try to add more videos to see if it adds up.
Thanks,
Max from the Sonaar.io Crew
Hi Max,
This is really strange, there must be something wrong from my end but I have no idea what's going on,I've cleared cache, tried different browsers, incognito mode and rebooted computer but the result is the same.
Thanks
Attached files: Screenshot 2023-02-07 at 06.24.26 (2).png
Hi Max,
I'm not sure what's going on but my website has the original issue again and I haven't changed anything.
Thanks
Hi Max
There is definitely an issue with my Mac Book Pro, any changes I make are not taking place, I've logged into the backend of the site via my iPad made changes and everything works. Thank you so much for your time and patience.
Many Thanks