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  Public Ticket #3242225
download not in account
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  • [email protected] started the conversation

    Hi - I believe I bought the plugin player (see below) however there is nothing in my downloads folder/account. Also it was advertised as you'd help with installation.

    Hey Holly,

    thanks for your purchase!

    This email includes your order and license details.

    Downloads Links

    To download your product, please visit your account page and go to the downloads tab.

    License Keys

     

    Instructions: If you've bought MP3 Audio Player Pro ---> read these instructions If you've bought a Theme ---> read these instructions If you've bought a Template Kit ---> read these instructions

  •  1,101
    Max replied

    Hi there,

    It seems you have only bought the Plugin installation service, but you have not purchased the MP3 Audio Player Pro plugin yet. To buy the MP3 Audio Player Pro, go here: https://sonaar.io/mp3-audio-player-pro/pricing/


    Once its done, let me know and Ill proceed with the plugin installation and set you up with everything. Ill need access to your WordPress dashboard for this.


    Thanks,


    Max from the Sonaar.io Crew

  • [email protected] replied

    Hi Max - damn, I didn't mean to do that. Never mind!  

    Here are my wordpress logins below. I haven't created the page yet though for it. Does that matter?


    https://hollylerski.com/wp-login.php
    USER: holly_hxba8wm2
    PASS: N45hv1ll3$

  • [email protected] replied

    Hi - I see Pro is now added. Is there anything more you'll be doing? I've installed plugins before so I'm not really sure what the $49 is for!  

  •  1,101
    Max replied

    Hi,

    Yes im done now. The free version plugin was installed, but not the Pro addon. I have also activated your license key for the pro version.

    You can see an example of a player that i have setup here: https://hollylerski.com/album/holly-lerski/

    If you have additional questions, please let me know

    Thanks,


    Max from the Sonaar.io Crew

  • [email protected] replied

    Hi Max,

    Thanks but I can't see the page you've created on my WP dashboard. Also I need to make sure this isn't visible as this is an unreleased album, so I'll be putting it on a private page. 

    I think I found it so have deleted it - thanks again

  •  1,101
    Max replied

    Hi, 

    Go to wp-admin > mp3 player > Playlist to see your playlist 

    Thanks,


    Max from the Sonaar.io Crew