Okay
  Public Ticket #3242431
There has been a critical error on this website.
Closed

Comments

  • CURTIS ALLEN started the conversation

    Hi again,
    I have had an issue with a page now not working. 

    https://notoriousindustries.com/news-3-columns/

    i seen in another post someone saying the same thing, they where told to update essential grid, Although i don't see that option and am prompted to buy the product?

  •  1,103
    Max replied

    Hi,

    Is your theme updated to version 4.24.2 ? Make sure it is.

    Please read this article about how to update your theme.



    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    Yes, the version is 4.24.2

  •  1,103
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • CURTIS ALLEN replied

    You should still have access with the previous details that worked in our previous ticket that recently was closed. Remember there was an issue before with you trying to log in so had to give to the hosting provider, which wasn't working but you managed to get one of the options to work.

    I will copy paste There has been a critical error on this website. on the ticket to refresh your memory

  •   CURTIS ALLEN replied privately
  •  646
    Alexandre replied

    Hello Curtis,

    The problem arises due to a clash with the Essential Block plugin. Our suggestion is to disable Essential block plugin and utilize Elementor in place of Guttenberg as the page builder.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • CURTIS ALLEN replied

    Awesome problem solved!!!
    Thank you very much for your help 🙏