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  Public Ticket #3245924
Not able to access WordPress admin (404 Not Found)
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  • Evan Stewart started the conversation
    March 3, 2023 at 7:11pm

    Hello, I can no longer access my WordPress Admin after installing Elementor Pro and MP3 Audio Player Pro. I receive a "404 Not Found" error message. I also noticed after the installation that the artist and playlist pages are receiving a "There has been a critical error on this website." error message and the page is not formatted correctly. http://toglorifyhim.com/artist/indiana/

    I have attached screenshots of the errors.

    Thank you,

    Evan

    Attached files:  Screenshot 2023-03-03 111040.png
      Screenshot 2023-03-03 111013.png

  •  1,114
    Max replied
    March 3, 2023 at 8:24pm

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Evan Stewart replied privately
  •  1,114
    Max replied
    March 3, 2023 at 9:30pm

    Please provide me access to your FTP so I can fix the issue directly in your server file.

    Thanks,

    Max from the Sonaar.io Crew

  •   Evan Stewart replied privately
  •  1,114
    Max replied
    March 3, 2023 at 10:09pm

    Hi,

    I have temporarily deactivated the theme and also the MP3 Audio Player in the meantime we debug this.

    Now you should be able to login into your wp-admin and provide me access to your WordPress dashboard.

    Thanks,

    Max from the Sonaar.io Crew

  • Evan Stewart replied
    March 3, 2023 at 10:24pm

    I am still receiving this message when I try to access wp-admin "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    Attached files:  Screenshot 2023-03-03 142200.png

  •  1,114
    Max replied
    March 3, 2023 at 10:53pm

    Could you please share with me your access? 

    Thanks,

    Max from the Sonaar.io Crew

  •   Evan Stewart replied privately
  •  1,114
    Max replied
    March 4, 2023 at 1:22am

    Hi,

    I think the issue is related directly to your server configuration. I deactivated all plugins and all themes and you still have 404 not found. That means the issue is not related to any of your plugins or themes.

    Please contact your web hosting support so they can assist you.

    Keep me posted.


    Thanks,

    Max from the Sonaar.io Crew