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  Public Ticket #3297204
problem with mixcloud player integration
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  • Jean Reibel started the conversation

    Hello Sonaar Team,

    I'm having issues with the mixcloud player integration on my website.

    I think I did the right operation when adding the link on the podcast episode menu, seeing there the player of the podcast as I want it to be on the page. But when adding it with Elementor Podcast Player block corresponding on the page I get a green rectangle with a play button which doesn't work...

    Do you see what I may did wrong?

    Thanks by advance for your return 

    Best regards

    Attached files:  Capture d’écran 2023-03-11 à 07.06.30.png

  •  1,101
    Max replied

    Hi

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • Jean Reibel replied

    Hi ,

    Thanks for your return.

    My WP Admin access are : [email protected]

    190015a3915A39

    Regards

  •  1,101
    Max replied

    Hi Jean,

    Mixcloud, as well as Spotify and SoundCloud licensing agreements to restrict the playback of its tracks on other audio players, including third-party web players like MP3 Audio Player Pro.

    They want to maintain control over the user experience and ensure the consistency of their brand, which is why they require users to access their music only through their branded player and apps.

    If you want to share music on your website, you can create a playlist, upload tracks in MP3 format, and add a call-to-action button to encourage listeners to follow you on this platform. This way, they can access your full playlist on the app and stream your audio from there.

    See here for the supported audio streaming providers: https://sonaar.io/docs/supported-audio-streaming-providers/


    Tell me if you have any additional questions

    Thanks,


    Max from the Sonaar.io Crew

  • Jean Reibel replied

    Ok thanks for your return.

    But I already created a podcast with a soundcloud link and it was the same issue...


  •  1,101
    Max replied

    Yes, it's what I said. You can't play Mixcloud, Soundcloud and Spotify in any custom audio players. 

    Thanks,


    Max from the Sonaar.io Crew