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  Public Ticket #3301449
Problem to Activate a license key
Closed

Comments

  • HAMILTON started the conversation
    March 13, 2023 at 6:09pm

    Hi Support,

    I can´t  activate my license key from Wordpress Dashboard.

    I inserted the key, but when I try click in Activate my License Button, nothing happen.

    br

    Attached files:  license.JPG

  •  1,114
    Max replied
    March 13, 2023 at 6:17pm

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   HAMILTON replied privately
  •  1,114
    Max replied
    March 14, 2023 at 4:59pm

    Hi,

    The issue you have is because the plugin folder on your server has forbidden error. see screenshot : https://drops.sonaar.io/i/oAesGf

    I tried to delete the plugin and reupload the plugin to reset the permission but we cannot upload plugin more than 2mb on your server.https://drops.sonaar.io/i/TfTiwM

    Please ask your hosting support to raise this limit to 16mb.

    Once its done, let me know, and Ill reupload the plugin.

    Thanks,

    Max from the Sonaar.io Crew

  • HAMILTON replied
    March 14, 2023 at 5:37pm

    Hi Max,

    Thanks for your reply.

    I have increased the Maximum Upload File Size to 64MB.

    You can try again.


    br

  •  1,114
    Max replied
    March 14, 2023 at 6:36pm

    Hi,

    its still set to 2MB. see screenshot https://drops.sonaar.io/i/3uxhDv

    Thanks,

    Max from the Sonaar.io Crew

  • HAMILTON replied
    March 20, 2023 at 1:09pm

    Hi Max,

    Could you try again?


    br

  •  669
    Alexandre replied
    March 20, 2023 at 2:49pm

    Hi Hamilton, 
    Nothing have changed. The server still has a max upload file size set to 2mo

    Thanks,

    Alexandre from the Sonaar.io Crew

  • HAMILTON replied
    March 21, 2023 at 3:13pm

    Hi Max,

    I have installed the WP File Manager (FTP) Plugin as you can see in attach file.

    You can upload from this plugin WP File Manager.


    br


    Attached files:  ftp.JPG

  •  669
    Alexandre replied
    March 21, 2023 at 3:57pm

    Hi,

    Mp3 player PRO is installed

    Thanks,

    Alexandre from the Sonaar.io Crew

  • HAMILTON replied
    March 27, 2023 at 10:23pm

    Hi all,

    I have the same problem for another site.

    Now the site is https://angotic-2023.store

    Access:

    https://angotic-2023.store/wp-admin/

    User: support

    password: 5upp0r7.00!!.

    To Upload some files, you can use WP File Manager in the Dashboard


  •  669
    Alexandre replied
    March 28, 2023 at 1:12pm

    Hi Hamilton, 

    I was able to activate your license. Updating the mp3 player plugin was not required.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • HAMILTON replied
    March 28, 2023 at 4:33pm

    Thanks Alexandre.

    What is happening with downloaded files?

    Always that I installed it in a new site, Will need Support?


    br

  •  669
    Alexandre replied
    March 28, 2023 at 5:20pm

    Hi Hamilton,
    You dont need us to install the plugin. 
    The issue at the beginning was because your server size limit upload file is to low. 
    You can fix this with your webhost provider. 
    To save time, we have upload the sonaar player plugin through the file manager tool. This is also something you can do without us. 

    And about the activating license issue I cant tell what was the issue because I have activated your license without any problem on angotic-2023.store. Maybe you was not using the right license key.

    Thanks,

    Alexandre from the Sonaar.io Crew