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  Public Ticket #3302508
Music won't play after update
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Comments

  • Asaf started the conversation

    Hello,

    Yesterday we have updated to the latest version (4.4) and now none of our Amazon S3 music links are playing. Please help asap!! 

    Many thanks,

    Asaf

  •  1,101
    Max replied

    In 99% of cases, when the player does not play audio, you have a CORS issue. To learn more, read this article: https://sonaar.io/docs/audio-not-playing-read-this/


    Thanks,


    Max from the Sonaar.io Crew

  • Asaf replied

    Hi Max,


    Thank you for your quick reply. Amazon S3 buckets use CORS configuration written in JSON. The info in the link you provided talks about editing the .htaccess file. 

    Is there a JSON code I can paste into the bucket's CORS? This was not an issue before we updated to the latest version. Is there a way to download the previous version of the plugin? 

    Thanks,

    Asaf

  •  1,101
    Max replied

    I'm not familiar with Amazon cors. Please check with the amazon support on how to properly set the cors header for this server. 

    Thanks,


    Max from the Sonaar.io Crew