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  Public Ticket #3330496
Lifetime subscription
Closed

Comments

  • Iveta started the conversation
    March 23, 2023 at 12:08am

    Can I upgrade my theme license to a lifetime by paying the difference?

    Thank you

  •  667
    Alexandre replied
    March 23, 2023 at 1:45pm

    Hi Iveta,

    Its depend when you have purchase it. 
    May I have your license key or the email used by your sonaar.io account? I will send you a link to upgrade your plan if it is possible.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Iveta replied
    March 23, 2023 at 4:10pm

    Hello Alex,

    thank you so much for your help!

    Any chance I can pay the difference and get the lifetime licence? 

    my key is: f8e5665956764be2d1dd194f72138a3f

    email: [email protected]

  •  667
    Alexandre replied
    March 23, 2023 at 4:34pm

    Hi Iveta, 

    I understand that you want to upgrade your annual license to a lifetime license. However, I must inform you that we cannot offer a prorated pricing for license upgrades in the middle of their validity.

    I understand that this may be disappointing, but it is the policy of our company. If you are interested in purchasing a lifetime license, you will need to pay the full price for that license.

    Please let me know if you have any other questions or concerns. Thank you for your understanding.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Iveta replied
    March 24, 2023 at 3:36am

    How can I upgrade to lifetime license?

    Do I have to reinstall the theme?

    Can you help me with that?

    Thank you

  •  667
    Alexandre replied
    March 24, 2023 at 3:18pm

    Hi, 

    How as I see you have already find a way to upgrade your license to lifetime. 
    You have nothing more to do. It is done. 
    Please let me know if you still need our assistance.

    Thanks,

    Alexandre from the Sonaar.io Crew