Recently I’ve made again a purchase (I think an update) for my Sonaar template.
But it doesn’t collaborate with my Wordpress. This notification I got from WP. "WordPress detects when a plugin or theme causes a fatal error on your site. In this case, WordPress caught an error with your theme, Sonaar.”
When I’m in the dashboard of my Wordpress there’s a notification that I have to update some plugins of Sonaar and elementor and I have to add my license key. But when I add my license key nothing happens. Why is that?
Before April 1st I have restrictions from my provider to change to a new PHP version, minimum 8. In the past I had 7.4. I also had to do an update for a newer version of Wordpress. This brought some issues and my website https://www.lilianhak.com is not working anymore since yesterday.There are some Sonaar plugin issues which are not working.
I hope you could help me with this problem and resolve the problem why my license key doesn’t work when I press update in my dashboard of Wordpress..
Kind regards, Lilian Hak
Wordpress information about the technical issue: When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.5.11 Current theme: Sonaar Child (version 4.4.1) Current plugin: Feed Them Social - for Twitter feed, Youtube, Pinterest and more (version 2.9.0) PHP version 8.0.26
Please make sure that you use our latest theme version. We have fixed this issue in the last theme update. Important: For this particular update, you will need to update your theme manually.
So if you update your theme to latest version, the issue you have will be fixed. Also, make sure all required plugins are up to date by going to wp-admin > appearance > install plugins! (very important)
Please read this article about how to update your theme manually.
Dear technical support,
Recently I’ve made again a purchase (I think an update) for my Sonaar template.
But it doesn’t collaborate with my Wordpress. This notification I got from WP. "WordPress detects when a plugin or theme causes a fatal error on your site. In this case, WordPress caught an error with your theme, Sonaar.”
When I’m in the dashboard of my Wordpress there’s a notification that I have to update some plugins of Sonaar and elementor and I have to add my license key. But when I add my license key nothing happens. Why is that?
Before April 1st I have restrictions from my provider to change to a new PHP version, minimum 8. In the past I had 7.4. I also had to do an update for a newer version of Wordpress.
This brought some issues and my website https://www.lilianhak.com is not working anymore since yesterday.There are some Sonaar plugin issues which are not working.
I hope you could help me with this problem and resolve the problem why my license key doesn’t work when I press update in my dashboard of Wordpress..
Kind regards,
Lilian Hak
Wordpress information about the technical issue:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.5.11
Current theme: Sonaar Child (version 4.4.1)
Current plugin: Feed Them Social - for Twitter feed, Youtube, Pinterest and more (version 2.9.0)
PHP version 8.0.26
Hi,
Please make sure that you use our latest theme version. We have fixed this issue in the last theme update. Important: For this particular update, you will need to update your theme manually.
Here is the changelog and details of what's included in the last theme updates: https://sonaar.io/wordpress-themes/changelog
So if you update your theme to latest version, the issue you have will be fixed. Also, make sure all required plugins are up to date by going to wp-admin > appearance > install plugins! (very important)
Please read this article about how to update your theme manually.
Thanks,
Max from the Sonaar.io Crew