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  Public Ticket #3343983
mp3 pro plugin not working
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  • Joseph started the conversation

    Sir my website is facing some problems, please help me and solve these problems, I install the MP3  pro plugin, My website crashes and shows an error, Sir check the website and remove this error, thanku sir

    Attached files:  WhatsApp Image 2023-04-08 at 2.01.15 PM.jpeg

  •   Joseph replied privately
  •  1,104
    Max replied

    Hi,

    Its because you have no playlist set in the plugin. See screenshot https://drops.sonaar.io/i/uxn7UD

    Since you are using MP3 Audio Player Pro, you need to create all your playlist in WP-Admin > MP3 Player.

    All the playlist in WP-Admin > Playlists are now obsolete and will not work when MP3 Audio Player Pro is installed.

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    sir can u check home page and other website ?

    because sir after install mp3 pro website not working fine 

  •  1,104
    Max replied

    It's not working because you have no playlist set in wp-admin > mp3 player. 

    And you are using the old theme player instead of mp3 audio player pro. 


    If you wish to use mp3 audio player pro, you must add a new player widgets everywhere on your page. 


    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    thanks sir 

    Do i have to delete the old mp3 plugin after creating the playlist new???

  •  1,104
    Max replied

    What old mp3 plugin are you referring to? 

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    hi sir i need your help 

    sir am create again all albums in new mp3 pro plugin....sir everything ok...but sir some issu in music player when am click song botom popup music bar not working quickly ...  

    https://www.djnation.net/non-members-mixes/  sir check this page and other page same issu all pages....

    This is what I mean.  This is the pop up player on the bottom of the screen when you play a mix.  Noticed I can fast forward in the video.  Looks like you can’t fast forward on majority of the songs.  More so on the single mixes…

    Here is a sample.  I play the very first song on Djizzo’s single mix page and the pop up player doesn’t come up.  And when I click on the 2nd song, player pops up but I can fast forward.  You will be able to see the arrow key trying to click to fast forward towards the end of this video…

  •  1,104
    Max replied

    Hi, 

    What video are you referring to? I don't see any video? 

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    sir all music pages not working fine  plz sir help me and clear issu thanks 

    Attached files:  Untitled.mp4

  •  1,104
    Max replied

    Please check now. sticky has to be enabled: https://drops.sonaar.io/i/kAOuGX

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    yes sir but sir not working fine very slow sir....

    Sir plz check I noticed the sticky player doesn’t pop up on just the 1st song on most pages…. I believe on single mix pages. I’m still checking

    Attached files:  C0BC3030-0F61-4A8A-9132-C8EE74017341.png

  •  1,104
    Max replied

    Hi,

    what page URL is located the song that does not play ? I cant locate the album provided in your screenshot to test.

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    Also one question if you can find out for me. ok, majority of my members listens to my mixes with their mobile phones. I was able to listen to any of my mixes even if I clicked out of the website to go on another app and my music will still play. Or if my phone goes to lock screen after so many seconds, it would still play my music. Now, anytime I click out of the website, or push the power button or even check another app or browse facebook, my mix will automatically shut of.  Can you test it on your phone to see if my mixes plays or shuts off.  I know this is a web base audio player but It worked for me before we started this upgrade to pro plugin.  Please let me know sir.  plese sir check and clear issue thanks sir 

  •  1,104
    Max replied

    Are you using iOS ? If so, which iOS version are you using?

    Thanks,


    Max from the Sonaar.io Crew

  •  1,104
    Max replied

    Hi

    This work for android user, but for iOS, there is currently a bug in the new iOS version that prevent that. It's not a problem from our player, but a bug in the iOS version itself. 


    Apple team are aware of it, and everyone who has an audio player on a website have this issue and waiting for a fix. 

    Thanks,


    Max from the Sonaar.io Crew

  • Joseph replied

    thanks sir 

    sir am install sonaar mp3 pro player , music doesn't play automatically when i open  a website please sir help and let me know how to slove this issue thanks sir 

  •  1,104
    Max replied

    Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user has to interact with the page before audio can play. Interactions is something like clicking a menu, a button, scroll down the page, etc.

    The closest thing you can do is to automatically fire the sticky footer player when the page load and then, users will have to click play. To do it, edit your page and select your playlist in the Music dropdown. See screenshot: https://d.pr/i/ouq7Ay

    You can read more about the Chrome browser policy here: https://www.theoplayer.com/blog/chrome-autoplay-policy-what-you-need-to-know

    Thanks,


    Max from the Sonaar.io Crew