Okay
  Public Ticket #3353381
Error on website
Closed

Comments

  • Robert Thompson started the conversation

    Visitors have informed that our website is down. 


    The plugin -

    mp3-music-player-by-sonaar

    was updated (automatically?) on April 14 and now causes the following:

    Parse error: syntax error, unexpected ')' in /home/aucourantr1/public_html/wp-content/plugins/mp3-music-player-by-sonaar/admin/class-sonaar-music-admin.php on line 3637

    Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/aucourantr1/public_html/wp-includes/functions.php on line 5865

    Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/aucourantr1/public_html/wp-includes/functions.php on line 5865

    This has caused the site to not function at all.  We cannot login into the admin panel of the site either.

    Please advise as to the resolution of this problem.

    Thank you.


  •  1,114
    Max replied

    Hello Robert,

    We have fixed this issue in the latest version that we have released on April 18th

    Please read this article about how to update MP3 Audio Player Pro.

    Here is the changelog for our MP3 Audio Player Pro and details of what's new: https://sonaar.io/mp3-audio-player-pro/changelog You can also access this changelog from the footer menu of our main website.


    Thanks,


    Max from the Sonaar.io Crew

  • Robert Thompson replied

    Hi Max,

    Thank you for your response.

    The larger issue is that we cannot log into the site at all through the admin login to do the fix you outline.

    What is the means to fix this under these circumstances?

    Thank you,

    Robert

  •  1,114
    Max replied

    Hi,

    you must deactivate MP3 Audio Player by Sonaar via FTP (just by renaming the plugin folder name), then you will be able to login into your wp-admin and update the plugin to latest version.

    if you don't know how to do it, please provide me access to your FTP.


    Thanks,


    Max from the Sonaar.io Crew

  • Robert Thompson replied

    Thank you Max!  We now have everything back in good shape!

    Best wishes!