Okay
  Public Ticket #3386233
Critical site failure
Closed

Comments

  • Grant Holmes started the conversation

    Site failure upon clicking to edit playlist.

    Plugin appears to be working otherwise.

    Attached files:  Sonaar plugins.JPG
      Sonaar FAIL.JPG

  •  1,114
    Max replied

    Hi,


    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Grant Holmes replied privately
  •  1,114
    Max replied

    Hi,


    Please check now. The MP3 AUdio Player Pro was an ancient version. i updated it to the most recent one which fix the issue you had.


    Thanks,


    Max from the Sonaar.io Crew

  • Grant Holmes replied

    Nope. Same issue. I'm on a Brave browser, but that shouldn't matter, right?

    Why wouldn't "auto-update" work to fix that?

    G

  •  1,114
    Max replied

    Ok here is the error you have:

    Fatal error: Out of memory (allocated 12582912) (tried to allocate 81920 bytes) in /home2/gwvoice1/public_html/wp-includes/general-template.php on line 3835

    This error message means that your PHP script has run out of memory.

    The (allocated 12582912) part means that PHP has already allocated 12582912 bytes (which is about 12 megabytes) for the script. The (tried to allocate 65536 bytes) part means that the script tried to allocate an additional 65536 bytes (64 kilobytes), but failed because it ran out of memory.

    PHP has a configuration setting called memory_limit that determines the maximum amount of memory that a script can consume. If a script tries to use more memory than this limit, PHP will terminate it and you'll see an error message like the one you're seeing.

    In addition, if your server is low on memory, it might be that other processes are using up memory that PHP needs. In this case, you could try to free up memory on your system.

    Please contact your hosting provider so they can raise the memory limit.

    Thanks,


    Max from the Sonaar.io Crew

  • Grant Holmes replied

    I think we got 'er fixed. It doesn't error out now, but haven't had a chance to test an actual edit.

  • Grant Holmes replied

    Confirming all is well- now working fine. Thanks Max!

    Feel free to close this

    Grant