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  Public Ticket #3403766
player not working with external source
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Comments

  •   Víctor started the conversation
  •  1,114
    Max replied

    Hi,

    When I visit your external stream you have set: https://sites.libsyn.com/478740/sombras-hacen-sombras, i fall on a website showing a player. You cannot set a website URL in the external stream. You must set the audio URL link where your mp3 file is located.

    Please check with Libsyn how to get the direct access to the mp3 file.

    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    Max.

    This URL

    https://sites.libsyn.com/478740/cayendo-hacia-arriba

    for exmaple is now running on the same audioplayer


    if you loggin as admin or user:


    user : Demo

    pass: Demo


    you can listen episode 2, 3,4,... and it sounds


    but the one doesn't sound, in the home or in the audiobook page tha you acces when you login 

  • Víctor replied
    6450466790.png

    gettin the url as all the other episodes

  •  1,114
    Max replied

    In your elementor widget, you have set wrong stream URL. (eg, on track 2, you have  a website URL, not a stream URL) : https://sites.libsyn.com/478740/cayendo-hacia-arriba .

    And you still have a Media set on track 2 from your local library.

    If the stream URL is not working, it will fallback on the local media. This is what its happening here. The audio you are listening to are from your local media library, not from your libsyn host.


    Thanks,


    Max from the Sonaar.io Crew

  •  1,114

    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    Ok I see but what I need is to strem from lybsyn


    https://sites.libsyn.com/478740/sombras-hacen-sombras


    are not this ulrs right to stream?

  •  1,114
    Max replied

    This URL leads to a 404 not found: https://sites.libsyn.com/478740/sombras-hacen-sombras

    You need to provide the player a media stream URL that will play the audio directly.

    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    Ok I see, how can I get this url from lybsyn? please 


    thanks

  • Víctor replied

    ok in home it's working with this url,


    https://traffic.libsyn.com/4a01a468-e735-42b1-a0d8-a942d919f4c8/Episodio_1_ver_2.mp3


    but not in the playlist

  • Víctor replied

    I`ve set the stream url's to the episodes and for my is not working, is not even showing the names.


    8817252924.png

     


  •  1,114
    Max replied

    I have added a elementor button on your homepage and it works: https://drops.sonaar.io/i/TMuR6e

    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    yes but the playlist doesnt work, I can use the button on the home but I need the playlist, in previeew mode of elementor works but not live, button works seems the plugin is not working

  • Víctor replied

    please try the playlist now urls are ok, but playlist as said is not working

  • Víctor replied

    preview mode, working with audio


    2358898298.png

    production live:

    not working, doesn't take even the names


    4242057634.png


  •  1,114
    Max replied

    Please, delete your tracks from the widget, and recreate them. I don't know whats happening but there is a glitch here provoked by Elementor controller's script.

    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    I have found the issue. i can fix it on your site if you'd like

    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    Fixed. it should works now.


    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    Hi Max

    I've got a question

    Can I embed a player with a playlist in a code?

    How can i get that code?

    Thanks in advance 

  •  1,114
    Max replied

    See this article for our shortcode and its attributes https://sonaar.io/docs/add-audio-player-with-shortcode/

    Thanks,


    Max from the Sonaar.io Crew

  • Víctor replied

    ok


    I'm finishing my setup and I find that in sticky player, the player is not showing the track time neither the skip 30 seconds controlls, almost in mobile


    Could you have a look you have my usser pass


    Thanks in advance :)

  •  665
    Alexandre replied

    Hi Victor, 
    When we touch on the mobile sticky player a panel with extra button appears. 
    See here: https://drops.sonaar.io/v/pvQe92

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Víctor replied

    yes, but there's no duration, neither in expanded panel:

    6772031422.jpg

    In desktop is shown without issues:

    8733468853.png

    I think you should update ASAP, we 're waiting for this to realease the project...

    THX

  •  665
    Alexandre replied

    Hi Victor,

    We already know the duration not appears on mobile. 
    We already have designed a way to add it. This task is already on our roadmap. This is something we will do, but i cant tell when. Dont waiting for these to release your site.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Víctor replied

    But, in older versions didn't the player display the time? I'm sorry but this is very basic function, if there's a version, older, wich I can install to display time, please tell whichone, you should noticie this. Is a premium player, that doesen't diplay time! in almost 80 per cent of the cases, wich are mobile!

    This is a screenshot taken from your website where you promote you player:

    https://sonaar.io/mp3-audio-player-pro/

    8134795224.png

    Clearly shows time on the timeline in various images i'll wait, 24 hours, in order to contact marketplaces, and review the plugin, we've built the project arround this plugin, 

  •  665
    Alexandre replied

    Hi Victor,

    I wanted to let you know that the players shown in the screenshot are not the sticky player, but rather the widget MP3 player. You can achieve the same functionality on your own by using the widget, which actually offers more options than the sticky player. I recommend using both the widget and the sticky player to fulfill your needs.

    If you check the Spotify app on your phone, you'll notice a similar behavior to our plugin. When you open a tracklist, the time is visible (just like our widget). However, when you navigate and search for the next playlist you want to listen to, the player at the bottom of the screen doesn't display the time. This is exactly how our sticky player functions.

    Nevertheless, we understand that many customers don't utilize the widget. That's why we are planning to include the time duration display.

    Unfortunately, I can't provide you with an older version as you have asked because our sticky player has never displayed the time on mobile.

    I hope you can find a way to meet your needs using the widget.




     

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Víctor replied

    Leave it I have to move ahead, waiting for solution...

  •  1,114
    Max replied

    Im closing this ticket since its a duplication of https://sonaar.ticksy.com/ticket/3412203/

    this will prevent duplication and confusion. Please reply on the other ticket.

    Thanks,


    Max from the Sonaar.io Crew