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  Public Ticket #3444682
Cannot upload purchased templates kit
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  • Catherine Ellis started the conversation
    August 25, 2023 at 7:37pm

    I just purchased the Milend Theme and the 100-elementor-templates pack. I downloaded the pack and followed the tutorial's instructions, but cannot upload to the site. The file I downloaded wasn't a zip file as expected. It wanted me to upload each file individually. When I tried that, I got an error message saying the file was invalid. I then created a zipped file from the download, and that also gave me an error message. 

  •  1,114
    Max replied
    August 25, 2023 at 8:04pm

    Hi

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,

    Max from the Sonaar.io Crew

  •   Catherine Ellis replied privately
  •  1,114
    Max replied
    August 28, 2023 at 7:48pm

    Hi,

    from what I see, all the templates are there: https://catnjimmy.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=library

    To use and insert templates into the page builder, read this article from Elementor Documentation: https://docs.elementor.com/article/60-library

    Thanks,

    Max from the Sonaar.io Crew