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  Public Ticket #3447579
Site doesnt show correctly
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  • phil started the conversation

    Hello, i bought the theme "kim-chee".

    For some reasons when i klick the serveral navigation points in the menu - it always pre-loads the site - then some letters or figures pop up and then the site loads for the first time - all infos of the specific site roll further down - so there is always an empty gap on top of all pages....can you help me or enter my wordpress account to see what the problem is ?

  •  1,114
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • phil replied

    Thanx for your help - i did all of that an re-installed the demo-theme. I did it 3 times and whever i create a new menu and define my navigation etc. - on one point the "home" button - starting page dissapears and the following window pops up. I have no idea what to do and i spent many hours today without coming to a conclusion why things dont work. It is very painful because i have to finish the website. Pls feel free to log in to my wordpress account:

    Website: http://www.elle-music.com

    Wordpress log in https://wordpress.com/log-in

    user: [email protected]

    pass: Massafagga_30


    pls then select: my sites and go to elle-music.com


    It would be at great help, since i am totally stucked and cannot proceed.


    best regards


    Phil


    Attached files:  Bildschirmfoto 2023-08-30 um 20.31.32.png

  •  665
    Alexandre replied

    Hi Phil, 
    No homepage is selected here:

    2241849928.png

    Please go to wp-admin>settings>reading to select the homepage.
    You probably wanna select this page: https://elle-music.com/home-elementor/

    Thanks,


    Alexandre from the Sonaar.io Crew