Hi Sonaar, - I newly bought the MP3 Music Player Pro Version ( Business version, March this year) and I have been playing around with it for some time now to get to know it and it works as expected.
Yesterday I bought the Audience – Elementor Templates Kit from you folks. And the Elementor PRO plugin from the Elementor guys for your templates to work. I can say I am satisfied to a certain degree, but I think all the add-ons you have to buy for YOUR products to be of any good other than a player is just wack.
...anyways the thing I want to address is.
Under the MP3 Player -> Import Templates I'm not allowed to import any templates** even if I got the PRO version. As stated in the text for the usage of the templates quote: To get access, you need either the Player Elementor Templates access, the Unlimited or the Lifetime Plan -- OR- MP3 Audio Player Pro.
Now, the clue here is -OR-
Is there something I'm missing here?! I own the PRO version, so at this point (according to your text) I'm qualified to use the templates, right?! But unless I pay for an upgrade (a gain), in my case **UNLIMITED PRO version - which at this point are becoming quite ridiculous - I'm not granted access to the templates.
..so I think you pepps have to re-phrase your text's a bit?! because another 40 quid is not cool (not the annual $139 either)
Thank you for reaching out and sharing your thoughts. We appreciate your support in purchasing the MP3 Music Player Pro Version and the Audience – Elementor Templates Kit.
We understand your concerns regarding the additional purchases required to maximize the functionality of our products. It's important to clarify that our MP3 Audio Player Pro, available in Starter, Business, and Unlimited Plans, offers different levels of features tailored to various needs. You can find detailed information about these plans on our pricing page.
Regarding the Elementor Templates, we include them in our Unlimited Plan, but also offer them separately for $40 for those who prefer not to opt for the Unlimited version. The Audience Elementor Kit, which requires over 150 hours of development and design work, is compatible with Elementor Pro due to its advanced features like menu widgets, page templates, forms, etc., enabling the creation of comprehensive websites.
We are a small team of three people at Sonaar, and we put immense time and effort into developing, designing, and supporting our products. The pricing of our products reflects the dedication and resources invested in them. Our goal is to continue creating and maintaining high-quality products, and the sales enable us to support our customers effectively and sustain our business.
We understand that the cost of upgrading might seem significant. However, please rest assured that we are committed to providing value through our products and support. If you have any specific issues or need further clarification regarding the access to templates with your current plan, please let us know. We are here to assist you and ensure you have a satisfying experience with our products.
Hi Sonaar,
- I newly bought the MP3 Music Player Pro Version ( Business version, March this year) and I have been playing around with it for some time now to get to know it and it works as expected.
Yesterday I bought the Audience – Elementor Templates Kit from you folks. And the Elementor PRO plugin from the Elementor guys for your templates to work. I can say I am satisfied to a certain degree, but I think all the add-ons you have to buy for YOUR products to be of any good other than a player is just wack.
...anyways the thing I want to address is.
Under the MP3 Player -> Import Templates I'm not allowed to import any templates** even if I got the PRO version. As stated in the text for the usage of the templates quote: To get access, you need either the Player Elementor Templates access, the Unlimited or the Lifetime Plan -- OR- MP3 Audio Player Pro.
Now, the clue here is -OR-
Is there something I'm missing here?! I own the PRO version, so at this point (according to your text) I'm qualified to use the templates, right?! But unless I pay for an upgrade (a gain), in my case **UNLIMITED PRO version - which at this point are becoming quite ridiculous - I'm not granted access to the templates.
..so I think you pepps have to re-phrase your text's a bit?! because another 40 quid is not cool (not the annual $139 either)
Hello Tomas,
Thank you for reaching out and sharing your thoughts. We appreciate your support in purchasing the MP3 Music Player Pro Version and the Audience – Elementor Templates Kit.
We understand your concerns regarding the additional purchases required to maximize the functionality of our products. It's important to clarify that our MP3 Audio Player Pro, available in Starter, Business, and Unlimited Plans, offers different levels of features tailored to various needs. You can find detailed information about these plans on our pricing page.
Regarding the Elementor Templates, we include them in our Unlimited Plan, but also offer them separately for $40 for those who prefer not to opt for the Unlimited version. The Audience Elementor Kit, which requires over 150 hours of development and design work, is compatible with Elementor Pro due to its advanced features like menu widgets, page templates, forms, etc., enabling the creation of comprehensive websites.
We are a small team of three people at Sonaar, and we put immense time and effort into developing, designing, and supporting our products. The pricing of our products reflects the dedication and resources invested in them. Our goal is to continue creating and maintaining high-quality products, and the sales enable us to support our customers effectively and sustain our business.
We understand that the cost of upgrading might seem significant. However, please rest assured that we are committed to providing value through our products and support. If you have any specific issues or need further clarification regarding the access to templates with your current plan, please let us know. We are here to assist you and ensure you have a satisfying experience with our products.
Thank you for your understanding and support.
Thanks,
Max from the Sonaar.io Crew