it wont let me access my word press after I tried installing the theme I currently have word press support fixing this as well but Im locked out this is the error I'm getting. "
Warning: Use of undefined constant YOUR_PLUGIN_DIR - assumed 'YOUR_PLUGIN_DIR' (this will throw an Error in a future version of PHP) in /var/www/wp-content/plugins/iron-music/iron-music.php on line 59
Fatal error: Cannot redeclare iron_music_get_template_part() (previously declared in /var/www/wp-content/plugins/iron-music/iron-music.php:64) in /var/www/wp-content/themes/sonaar/includes/sonaar-music/sonaar-music.php on line 96
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Sorry about the delay and I do appreciate your help I think I have everything setup and working there is a logo stuck in my background and my toolbar or menu bar on the website isn't working either
I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you and send me screenshot of the issue,
Bought a theme from you guys and me and the wordpress guys are getting a error trying to instal it
this is from wordpress
Hi there,
My name is Mladen from the WordPress Premium Support team and I’ll be working on your ticket today. I hope you're doing well!
I reviewed your WordPress website https://www.industrysoundz.com/ and I was able to duplicate the issue.
To fix the issue, I tried to reinstall the active theme Sonaar, But unfortunately, the critical error is still present in the theme core files.
Please see this screenshot of the critical error: https://prnt.sc/QwUYfmnL7kTC
Please get in touch with the theme author and share a screenshot illustrating the problem.
You can contact the author at this link: https://sonaar.io/
Sonaar support at this link: https://sonaar.ticksy.com/
Please note that I made a backup before working on your task.
If you have any further inquiries, feel free to ask.
I am putting this ticket into "Pending More Info" status and I look forward to hearing from you.
Have a wonderful day!
Best Regards, Mladen | WordPress Premium Support How would you rate your experience?
Attached files: Screen Shot 2023-12-10 at 9.46.08 PM (2).png
Hi,
Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Also, since its a fatal error, in order to investigate and fix the issue, I'll need access to your ftp.
Thanks,
Max from the Sonaar.io Crew
it wont let me access my word press after I tried installing the theme I currently have word press support fixing this as well but Im locked out this is the error I'm getting. "
Warning: Use of undefined constant YOUR_PLUGIN_DIR - assumed 'YOUR_PLUGIN_DIR' (this will throw an Error in a future version of PHP) in /var/www/wp-content/plugins/iron-music/iron-music.php on line 59
Fatal error: Cannot redeclare iron_music_get_template_part() (previously declared in /var/www/wp-content/plugins/iron-music/iron-music.php:64) in /var/www/wp-content/themes/sonaar/includes/sonaar-music/sonaar-music.php on line 96
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Attached files: Screen Shot 2023-12-10 at 10.10.31 PM (2).png
Since its a fatal error, in order to investigate and fix the issue, I'll need access to your FTP
Thanks,
Max from the Sonaar.io Crew
Hi,
The errors are caused by old plugins.
I have temporarily moved them to a plugins_old folder on your server. Now you have access to your WordPress.
Could you please provide me access to your WordPress dashboard and I will set it up for you
Thanks,
Max from the Sonaar.io Crew
Sorry about the delay and I do appreciate your help I think I have everything setup and working there is a logo stuck in my background and my toolbar or menu bar on the website isn't working either
I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you and send me screenshot of the issue,
Thanks,
Max from the Sonaar.io Crew