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  Public Ticket #3552656
Cannot install demo content theme and question about the slider
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  • Keith started the conversation

    Because I am on a shared hosting plan, I am not allowed to change the max execution time in PHP. However, the support agent gave me a workaround by adding instructions to my htaccess file but still the max it will allow is 300. I tried both 600 and 300 values but I get an abort message because clearly it will not install.

    So, I need to manually upload the Podcrafter theme and will need the file to complete the upload. I also noticed that there is a charge for the slider yet some of the themes come with the slider built in. If I purchased all the themes, am I not allowed to use the slider for the Podcrafter theme without purchasing it? I'm only interested in the one shown in the demo for the other themes. It's not a do or die but would be useful for my intended purposes. 

  •  665
    Alexandre replied

    Hi Keith, 

    I will try to import the demo content. 

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    You dont have to purchase the Slider plugin. Please read this article for more detail: https://sonaar.io/docs/i-cant-activate-a-plugin-where-is-the-license-key-is-it-included-with-your-theme/

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    Password: M0AX96WCI)K5Q&f6Yr!sx58r

    Username: [email protected]


    I left the directions in my htaccess file set to 600 but that doesn't help. Let me know if you need me to remove them. 

  •  665
    Alexandre replied

    Keith,
    The https://staging.partyfavorz.com/wp-admin url doesnt work


    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    I'm going to be out of pocket for a while and I know you're going to need my FTP information because I don't see how you'll be able to get this installed. So, here it is:

    SSH
    Key Name: party-favorz
    Password: cdH1d521252#

    Hostname: ssh.partyfavorz.com

    Username: u1235-x3p8lbbrss2z

    Password: The SSH key password
    Private Key is stored

    Port: 18765


  • Keith replied

    Hello, did you forget about me? 

  •   Keith replied privately
  •  665
    Alexandre replied

    Sorry for the wait, 
    I was very busy today.
    Podcrafter is imported

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    Excellent! Now I just need my new host to import my podcast so I can get to designing. Thanks so much! 

  • Keith replied

    One major issue. The Sonaar theme and the Podcrafter theme override the database. That defeats the purpose of switching themes. I'm not starting a new website, I've been around 16 years and on my 17th. I'm really confused as to how this is supposed to work. 

    Siteground didn't make a backup of the staging site nor database until after you installed Sonaar so I cannot restore my database so I can get to the design aspect of the theme. 

    I've gone through your tutorials and there's no mention of this. What do I do now? 

  • Keith replied

    Actually, I've changed my mind. There's way more that goes into this theme than I bargained for. I'm respectfully requesting a refund. This just isn't going to work for me. 

    Thank you for your assistance.

    Sincerely,

    Keith Whitworth

  •  665
    Alexandre replied

    Hi Keith,

    You have been refund.

    If you are looking for a mp3 player plugin instead of a wordpress theme, please take a look on https://sonaar.io/mp3-audio-player-pro/

    Thanks,


    Alexandre from the Sonaar.io Crew