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  Public Ticket #3554582
Tracks erased on long list
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Comments

  • webunicorn started the conversation
    January 4, 2024 at 11:49am

    Greetings, 

    I have a website with long lists of 40+ and 50+. Everything worked fine for months. Now, whenever I open a list to edit/add, the tracks are changed to 36 only and the rest get erased and no changes are saved (adding a track, changing the title text, etc .. )

    what is the problem causing this? and how to fix it?

    Thank you

  •  647
    Alexandre replied
    January 4, 2024 at 4:29pm

    Hi

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • webunicorn replied
    January 5, 2024 at 8:12am

    Hi Alexandre,

    Thank you for the nice gesture, but I'm sorry I can't provide access to the WP- Admin.

    Can you please guide me to the steps of investigating the problem?

    Here is an example of a long list of 50 sermons became 36 only: https://www.fathermarkos.com/%d9%82%d8%af%d8%a7%d8%b3%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%ad%d8%af-%d8%ac4/

    P.S: the website is in RTL.

    Thank you

  •  647
    Alexandre replied
    January 5, 2024 at 4:12pm

    Hi, 

    The pagination is activated

    5728680547.png

    To disable the pagination, edit the mp3 player through the elementor editor. 
    Click on the STYLE tab
    Open the pagination panel.
    And disable the pagination

    Thanks,

    Alexandre from the Sonaar.io Crew

  • webunicorn replied
    January 6, 2024 at 9:33am

    Hi,

    Thank you for your reply.

    I use the free version, so the style tab is unavailable in the Elementor editor.

    5229908743.png

    I custom-make the pagination on the page.

  •  1,103
    Max replied
    January 6, 2024 at 6:48pm

    Hi,

    It's a limitation set by your server. You must increase the value of max_input_vars on your server. Set it to 6000 and check if it works.

    More info here: https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars


    Thanks,

    Max from the Sonaar.io Crew

  • webunicorn replied
    January 15, 2024 at 5:03pm

    Hi,

    Sorry for the delay.

    You were right. increasing the max_input value fixed it.

    Thank you

  •  647
    Alexandre replied
    January 15, 2024 at 6:41pm

    You are welcome

    Thanks,

    Alexandre from the Sonaar.io Crew