Hi,

which steps did you follow exactly?

To import the Audience Template Kit, follow those steps: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/

To import the player templates addon, follow this steps: https://sonaar.io/docs/how-to-install-the-elementor-templates-kit-by-sonaar/

When you import which templates ? The Audience Templates Kit, or individual player templates ?

Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

To create an access:

1. Log in to your WordPress website using your existing administrator account.
2. Navigate to the "Users" section and click "Add New."
3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
4. Assign the administrator role from the dropdown menu
5. Click "Add New User" to create the administrator account.
6. Submit the username and password you have created, in this ticket.

And what is your website URL ?

I have installed the Audience Kit.

According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/